Front Desk Receptionist

Cencora | Pharma solutions; Westerville (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in healthcare solutions is seeking a Front Desk Receptionist/Scheduler in Westerville, Ohio. The individual will manage patient interactions, optimize schedules to enhance satisfaction, and perform administrative duties. Candidates should possess excellent communication skills and a high school diploma, with preference given to those with medical reception experience.

Qualifications

• Minimum 2 years medical reception preferred.
• Basic office skills such as typing, filing, and phone etiquette.

Responsibilities

• Greet patients and visitors, manage phone calls and appointments.
• Provide administrative support with patient records and billing.
• Follow opening/closing procedures and maintain professionalism.

Skills

Communication

Office Skills

Customer Service

Education

High school diploma or equivalent

Job description

Position Summary:

The Front Desk Receptionist/Scheduler will greet patients and visitors over the phone and in-person, optimize provider schedules and patient satisfaction with efficient scheduling, and serve as the primary point of entry for everyone entering the practice.

Duties & Responsibilities:

• Serve as the primary point of entry for all patients and visitors of the practice, greeting others in a friendly, professional, and efficient manner.
• Respond to patient and physician requests, such as medical records, filing, and other tasks given.
• Manage incoming and outgoing phone calls in a friendly manner to set the tone for the patient’s encounter and the expectations for the office.
  • Schedule patient appointments appropriately to ensure smooth flow and cadence of the day and to decrease patient wait times.
• Ensure all requests are handled in a timely manner.
• Provide administrative support by assisting with the scanning, filing, and preparation of patient charts and records, telephone scheduling, mail/mail processing and other front/back-office functions as appropriate and necessary to practice operations.
• Follow proper opening/closing procedures as designated by the specific practice.
• Collect, enter, and maintain all patient demographic and insurance/payer information in an accurate and detailed manner.
  • Respond accurately and promptly to all requests to verify, correct, or update such information as required by the practice, Avina Women’s Care, and insurance/payers as appropriate.
• Strive to meet all practice and Avina Women’s Care standards and policies for the collection of such payments and balances.
• Record all payment and service billing information accurately following all practice and Avina Women’s Care policies regarding cash control, daily balancing, charges, and payment postings.
• Always maintain professional and positive attitude and appearance.
• Display active commitment to the mission, vision, and values of Avina Women’s Care.
• All other duties as assigned.

Required Skills & Abilities:

• Personality and demeanor to deal with the public and work closely with a wide variety of employees and patients.
• Basic office skills such as typing, filing, and phone etiquette.
• Verbal and non-verbal communication skills to communicate with staff, patients, physicians, and visitors.

Physical Demands:

• May require sitting at a desk and working on a computer.
• Must have good vision and hearing perception to view computer screens and discern telephone rings and conversations.
• Frequent bending, standing, reaching, twisting, and lifting up to 35 pounds.
• Able to move quickly to respond to patient and physician requests.

Education & Experience:

• High school diploma or equivalent required.
• Minimum 2 years medical reception preferred.