Front Desk Receptionist

Anne Arundel Dermatology; Urbana (MD); On-site; Full time

Job summary

Anne Arundel Dermatology is seeking a Front Desk Receptionist for its Urbana location, offering a supportive environment focused on exceptional patient care. The role involves greeting patients, managing appointments, and ensuring a smooth administrative process. A strong emphasis is placed on customer service and organizational skills, ideal for those looking to grow their career in a thriving dermatology practice.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement Savings account

Employee discounts on services

Qualifications

• 1-3 years recent experience as a Medical Receptionist preferred.
• Experience in Dermatology preferred.
• Fluent in English.

Responsibilities

• Greet patients and complete check-in/check-out processes.
• Manage schedules, payments, and patient information.
• Assist other staff and perform additional duties as needed.

Skills

Customer Service

Communication

Multi-tasking

Organizational Skills

Detail-oriented

Education

High School Graduate or GED

Tools

EMR

Multi-line Phone System

Job description

Overview

At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.

Patient First | Caring | Accountability | Trust | One Team | Growth

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands on training and long-term career growth opportunities from within.

Schedule: Mon-Wed 7:45am-5pm. Thursday-Friday 7:45-2pm. Must be willing to travel to Hagerstown on a PRN basis.

Pay range: $16-23/he, depending upon experience. The top portion of the range is reserved for candidates who have multiple years of experience in a dermatology practice.

Responsibilities

We are seeking a professional, bright, and enthusiastic person with excellent people and communication skills. You will play a vital role not only in the efficient operation of our practice but will also help to shape patient experience through your friendly, professional, and attentive interaction with each patient. You will coordinate the flow of patients through the office, assist patients with payments, help with billing and insurance information, schedule appointments, maintain patient charts as well as various other administrative tasks.

The Front Desk Receptionist is responsible for greeting patients and completing their check-in and check-out process. The Receptionist will enter new patient information into the computer and review patient charts for accuracy and verification, ensure all signatures have been obtained, and collect payments as necessary.

Duties/Responsibilities:

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.

• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Qualifications

Education and Experience:

• High School Graduate or GED (required).

• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred)

Skills/Abilities:

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Must be able to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
• Intermediate computer skills and experience in EMR utilization
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Licensure/Certifications/Education

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products