Casual Health Club & Spa Receptionist

Hand Picked Hotels Ltd; Yorkshire (VA); On-site; Full time

Job summary

Join Hand Picked Hotels Ltd as a Health Club & Spa Receptionist at L'Horizon Beach Hotel & Spa, where you'll create memorable experiences for guests. We're seeking passionate individuals who enjoy engaging with customers while promoting our services in a beautiful coastal setting. Previous experience is great but isn't essential; your friendly attitude and commitment to guest satisfaction are what truly matters.

Benefits

Competitive hourly rate of £13.87

Casual hours role

Opportunities for friendships and inclusion

Qualifications

• High level of emotional intelligence for anticipating guest needs.
• Previous reception experience is desirable but not essential.
• Friendly, welcoming, and genuine manner.

Responsibilities

• Welcome and engage with members and guests.
• Deliver exceptional customer service by booking in for treatments & classes.
• Knowledgeable about the hotel and spa offerings.

Skills

Customer service

Emotional intelligence

Relationship building

Job description

About the Company

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Health Club & Spa Receptionist at L'Horizon Beach Hotel & Spa, part of Hand Picked Hotels. This role is being offered on a casual hours basis.

Please note that we will only be considering candidates that have Entitled for work or Entitled status for this role (5 years or more residency)

The 4 AA Red Star L’Horizon Beach Hotel & Spa is situated in the scenic location of St. Brelade’s Bay, one of the most beautiful beaches in Jersey. With 106 bedrooms The Grill restaurant offering panoramic ocean views, L'Horizon is the ideal setting for a romantic getaway or even an idyllic coastal wedding.

One of the highlights of this boutique beachside hotel in Jersey is the spa, including six treatment rooms, a relaxation area, a pedicure and manicure area and a sleep room.

About the Role

• The role of our Health Club & Spa receptionist is to welcome and engage with our members and guests, delivering exceptional customer service through greeting them on arrival, answering phone calls, responding to emails and booking them in for treatments & classes.
• Demonstrate knowledge of the hotel, health club & spa and treatments on offer and provide thoughtful recommendations, tailored to each guest to help create magical memories.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• Be passionate about going above and beyond for our members and guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Most of all, you’ll have a friendly, welcoming and genuine manner.
• You’ll take pride in your appearance and the standards and ambiance of our Health Club & Spa.
• Previous health club or spa reception experience is desirable, but not essential.

Company Benefits

Our Benefits include:

• A competitive hourly rate of £13.87.
• This is a casual hours role, working hours depending on business needs.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.