Front Desk Receptionist

Foot and Ankle Specialists of the Mid-Atlantic, LLC; Troy (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading medical practice is seeking a Front Desk Receptionist to provide essential administrative support. The role involves managing patient services, appointment scheduling, and maintaining healthcare records in a fast-paced environment. Ideal candidates will possess strong customer service skills and relevant administrative experience, ensuring a professional and efficient reception area for patients and practices alike.

Benefits

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Qualifications

• 2 or more years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, medical terminology, CPT codes and ICD-9/ICD-10 coding preferred.
• Ability to maintain confidentiality and uphold HIPAA compliance at all times.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Schedule appointments and manage multiple provider calendars.
• Collect payments, including deductibles, coinsurance, and copays.

Skills

Customer Service

Communication

Multi-tasking

Problem-Solving

Attention to Detail

Education

High School Diploma or GED equivalent

Tools

Microsoft Office Suite

Job description

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Description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Job Details

Description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages as needed
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed
  
  

Front Desk Receptionist Required Skills And Experience

• High School Diploma or GED equivalent
• 2 or more years of administrative support experience in a medical environment preferred
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
• Excellent customer service and interpersonal skills
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public
• Strong communication, multi-tasking, and problem-solving skills
• Ability to thrive in a fast-paced and demanding work environment
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction
• Ability to maintain confidentiality and uphold HIPAA compliance at all times
• Sound judgment and discretion in handling sensitive information
• Team-oriented mindset, flexibility, and a willingness to learn
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems
  
  

Front Desk Receptionist Physical Requirements

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments
  
  

Front Desk Receptionist Benefits Offered

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays
  
  

#USFAS

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

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