Front Desk Receptionist

Rehabilitation and Electrodiagnostics, PA; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Rehabilitation and Electrodiagnostics, PA is seeking a friendly Medical Front Desk Receptionist to join our clinic. You will greet patients, check them in/out, answer calls, schedule appointments, verify insurance, collect balances, and maintain patient records in our EMR system.

The ideal candidate has 1–2 years of medical front-desk experience, excellent customer service, and strong multitasking abilities in a fast-paced environment.

Qualifications

• Minimum 1–2 years' medical office or front-desk experience.
• Excellent customer service and communication skills.
• Professional, friendly and compassionate demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable answering multiple phone lines and assisting patients in person.
• Basic computer skills and ability to learn EMR systems.
• Knowledge of insurance verification, referrals, and authorizations is a plus.
• Ability to maintain confidentiality and follow HIPAA regulations.
• Reliable attendance and a strong work ethic.
• Must have ethical work experience.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out efficiently and accurately.
• Answer and route incoming phone calls.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Collect copays, deductibles, and other patient balances.
• Obtain necessary referrals, authorizations, and medical records.
• Maintain accurate and up-to-date patient information.
• Communicate with physicians, medical assistants, and other staff regarding patient needs.
• Handle incoming and outgoing correspondence.
• Assist with medical records and scanning documents into the EMR.
• Maintain a clean, organized, and professional reception area.
• Protect patient privacy and follow HIPAA requirements.
• Provide excellent customer service while maintaining professionalism with patients, families, and staff.
• Perform other administrative duties as needed.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Attention to detail

Professional demeanor

Phone etiquette

Data entry

Tools

EMR systems

Microsoft Office

Phone system

Job description

We are looking for a friendly, professional, and dependable Medical Front Desk Receptionist to join our medical practice. The ideal candidate enjoys working with patients, has excellent communication skills, and can multitask in a busy medical office environment.

Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and out efficiently and accurately
• Answer and route incoming phone calls
• Schedule, confirm, and reschedule patient appointments
• Verify patient demographics, insurance information, and eligibility
• Collect copays, deductibles, and other patient balances
• Obtain necessary referrals, authorizations, and medical records
• Maintain accurate and up-to-date patient information
• Communicate with physicians, medical assistants, and other staff regarding patient needs
• Handle incoming and outgoing correspondence
• Assist with medical records and scanning documents into the electronic medical record
• Maintain a clean, organized, and professional reception area
• Protect patient privacy and follow all HIPAA requirements
• Provide excellent customer service while maintaining professionalism with patients, families, and staff
• Perform other administrative duties as needed

Qualifications

• Minimum 1-2 years' medical office or healthcare front-desk experience, preferred
• Excellent customer service and communication skills
• Professional, friendly, and compassionate demeanor
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable answering multiple phone lines and assisting patients in person
• Basic computer skills and ability to learn electronic medical record systems
• Knowledge of insurance verification, referrals, and authorizations is a plus
• Ability to maintain confidentiality and follow HIPAA regulations
• Reliable attendance and a strong work ethic
• Must have ethical work experience

Why Join Us

Our practice is committed to improving quality of life for patients through specialized care. We value innovation, teamwork, and professional growth, and we are looking for a talented business development professional who shares our passion for expanding access to outstanding patient care.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP