Front Desk Receptionist

Foot and Ankle Specialists of the Mid-Atlantic, LLC; Stafford (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading medical practice in Stafford is seeking a Front Desk Receptionist to provide essential administrative support. The role involves patient interaction, scheduling, and managing records in a fast-paced environment. Ideal candidates will have strong customer service skills and experience in a medical setting. Benefits include health insurance, a 401(k) plan, and paid time off.

Benefits

Health Insurance

Life Insurance

Disability Insurance

401(k) plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Qualifications

• 2+ years’ admin support in a medical environment preferred.
• Knowledge about health insurance, medical terminology, CPT and ICD-9 codes preferred.

Responsibilities

• Welcome patients and answer questions upon arrival.
• Schedule appointments and register new patients.
• Maintain and update patient records via data entry.

Skills

Customer Service

Attention to Detail

Communication

Teamwork

Technologically Savvy

Education

High School Diploma/GED

Tools

Microsoft Office

Google Workspace

Job description

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Description

The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Job Details

The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.

Front Desk Receptionist Required Skills And Experience

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public
• 2+ years’ admin support in a medical environment preferred
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility and willingness to learn
• The ability to communicate effectively, multi-task and work under pressure is key to success, requiring attention to detail and a commitment to customer satisfaction
• The ability to uphold HIPAA compliance is mandatory
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products including:
  • Google Workspace
  • Word
  • Excel

Essential Functions/Responsibilities

• Welcome patients upon arrival; answer questions and concerns
• Answer incoming calls, provide information, and transfer calls or take messages as necessary
• Schedule appointments
• Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial data
• Facilitate patient flow by notifying providers of patient arrivals, being aware of delays, and communicating with patients and staff
• Maintain and update patient records via data entry, faxing, and scanning
• Collect deductibles, coinsurance, balances, copays, and sell OTC items
• Check all required AR/AP changes since last visit and update records accordingly
• Maintain multiple doctor schedules
• Maintain list of received orthotics, contact patients, and schedule follow-ups
• Manage office inventory and equipment, including stock checks, ordering supplies, and scheduling equipment service
• Check insurance eligibility, referrals, and prior authorizations for upcoming appointments
• Prepare end-of-day reports, deposit slips, and upload files daily
• Review billing claims and denials, and gather necessary information from providers or patients
• Assist with additional office tasks as needed

Physical Requirements

The physical demands include sitting, talking, hearing, using hands for typing or operating equipment, reaching, climbing, stooping, lifting up to 50 pounds, and other activities as described. Reasonable accommodations can be made for individuals with disabilities.

Benefits Offered

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Medical Practices