Front Desk Receptionist-Katy

Spring Branch Community Health Center; Katy (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Katy is seeking a Front Desk Receptionist to join their medical office team. The role involves clerical duties, patient interaction, and ensuring smooth operations at the front desk. Ideal candidates will be bilingual in English and Spanish and have customer service experience, particularly in a medical setting. This position offers a supportive work environment with various benefits, including paid time off and insurance options.

Benefits

Paid Time Off

401(k) with employer match up to 5%

Medical, Dental, Vision insurance

Employee Assistance Plan (EAP)

Student Loan Forgiveness

Qualifications

• 1 year of customer service experience required.
• 6 months of customer service in a medical office preferred.

Responsibilities

• Greeting patients and visitors, answering calls courteously.
• Scheduling clinic appointments during patient check-out and by phone.
• Maintaining patient demographic and clinical documentation.

Skills

Bilingual English & Spanish

Customer Service

Education

High school diploma/GED

Job description

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Summary

The Front Desk Receptionist works as part of the medical office team performing clerical duties to prepare patients for Check In/Out, Registration, Eligibility, and Scheduling processes. Responsible for answering phones, gathering third-party payment information, recording charges, and collecting payments.

Qualifications

• High school diploma/GED
• Bilingual English & Spanish (Required)
• 1 year of customer service experience (Required)
• 6 months of customer service in a medical office (Preferred)

Essential Duties and Responsibilities

• Greeting patients and visitors, answering calls courteously, addressing questions, and routing calls.
• Scheduling clinic appointments during patient check-out and by phone.
• Ensuring patient confidentiality at all times.
• Monitoring waiting room for patient well-being and reporting issues to clinical staff.
• Maintaining patient demographic and clinical/administrative documentation in charts.
• Facilitating smooth patient flow throughout the clinic.
• Advising patients on sliding fee scale and making adjustments as needed.
• Gathering third-party payment info, recording charges, and billing patients.
• Entering charges into the Electronic Medical Records system.
• Handling cash payments from patients.
• Participating in compliance, safety, quality assurance, and performance activities.
• Performing additional duties as assigned.
• Participating in emergency and disaster response activities as part of safety programs.

Benefits

• Paid Time Off
• 10 Company holidays
• 1 Personal holiday (8 hours)
• 401(k) with employer match up to 5%
• Bereavement Leave
• Student Loan Forgiveness (if applicable)
• Medical, Dental, Vision insurance through Aetna
• Basic Life ($35k) and AD&D - fully paid by employer
• Employee Assistance Plan (EAP) - fully paid by employer
• Additional benefits at employee expense, including voluntary life, disability, accident, critical illness, hospital, and permanent life insurance.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Healthcare