Front Desk Receptionist

Michigan Orthopaedic Surgeons; Royal Oak (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading orthopaedic team as a Front Desk Receptionist. You'll provide exceptional customer service during patient interactions, manage patient information, and ensure compliance with healthcare regulations. This role offers a chance to be part of a dedicated team focused on patient care.

Benefits

Competitive salaries

Outstanding benefits

Qualifications

• At least 2 years of customer service experience.
• 1 year of experience in a medical setting preferred.

Responsibilities

• Maintain the highest level of customer service during patient check-ins.
• Track patient information in the Electronic Medical Record.
• Comply with all relevant laws including HIPAA.

Skills

Customer Service

Education

High school diploma or GED

Job description

Join us to apply for the Front Desk Receptionist role at Michigan Orthopaedic Surgeons.

Who We Are
As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?
Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Responsibilities

1. Maintain the highest level of customer service during patient check-ins, updates, and answering phones.
2. Interview patients or their representatives to gather and record personal and insurance information.
3. Verify, update, and scan patient information.
4. Track patient information in the Electronic Medical Record, collect co-pays, and ensure form completion.
5. Complete patient check-out, including settling balances, providing correspondence, and scheduling follow-ups.
6. Enter patient admitting information into the computer, and collect payments.
7. Maintain a positive demeanor with patients, staff, and physicians, especially when receiving feedback.
8. Comply with all relevant laws including HIPAA, OSHA, and FLSA, maintaining confidentiality.
9. Perform other duties as assigned.

Qualifications

1. High school diploma or GED.
2. At least 2 years of customer service experience.
3. 1 year of experience in a medical setting preferred.

Our company participates in E-Verify to confirm employment eligibility of all new hires.