Front Desk Receptionist

National Vision Inc.; Sterling Heights (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading optical retailer is seeking a Front Desk Receptionist to provide excellent customer service, manage appointments, and maintain efficient office operations. The ideal candidate will have strong organizational skills and a commitment to customer satisfaction, contributing to a positive experience for all visitors.

Benefits

Health Insurance

Dental Insurance

401k with company match

Paid Time Off

Holidays

Parental Leave

Employee Eyewear Discounts

Qualifications

• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.

Responsibilities

• Ensure high quality customer service while following all safety protocols.
• Schedule and confirm appointments, follow-up visits, and classes.

Skills

Customer Service

Organization

Education

High School Diploma

Job description

Join to apply for the Front Desk Receptionist role at National Vision Inc.

Company Description
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Job Description
What would you do? – The Specifics

• Ensure high quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls according to National Vision protocol.
• Process and understand managed care plans, obtaining necessary documentation from insurance companies.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and prepare files for the next day's appointments.
• Check order status and inform customers of arrivals or delays.
• Keep the reception area tidy and well-stocked.
• Handle daily mail/deliveries and maintain office supplies inventory.
• Participate in scheduled communication meetings.

Qualifications
Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Education: High School Diploma or equivalent.

Additional Information

We offer competitive compensation, including bonus potential, and a comprehensive benefits package such as health and dental insurance, 401k with company match, paid time off, holidays, parental leave, employee eyewear discounts, and more. We support professional growth through training, educational courses, and internal promotions. Visit www.nationalvision.com to learn more.

We are an equal opportunity employer, valuing diversity and inclusion.