Front Desk Receptionist

OTR Solutions; Roswell (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Bonus programs

Pet Insurance

Paid Family Leave

401(k) with Company Matching

Generous PTO

Sick/Mental Health Days

Flex Holidays + Company Paid Holidays

Travel Stipend

Leadership Development and Training

Continuous Learning

Weekly Catered Lunches

Company Paid Fitness Membership

Volunteer Days

Internal Inclusion programs

Job summary

OTR Solutions is hiring a Front Desk Receptionist to be the face of our company and to manage guest experiences with professionalism. You will balance front desk duties, office operations, and executive support to help create an exceptional workplace environment.

The ideal candidate will have 2+ years in hospitality or office settings, strong communication, and a polished demeanor. This full-time role offers a comprehensive benefits package and growth opportunities within a Private Equity backed

Qualifications

• Bachelor's degree preferred.
• 2+ years in hospitality, office admin, executive support, or customer-facing environment.
• Exceptional verbal and written communication.
• Professional, discreet, and service-oriented.
• Proficient in Microsoft Office.

Responsibilities

• Serve as the primary contact for visitors, candidates, clients, and vendors.
• Greet guests and connect them with the appropriate employee or department.
• Manage incoming calls and emails with professionalism and urgency.
• Assist with meeting coordination, scheduling, and travel logistics as needed.
• Provide administrative support to executive leadership team.
• Maintain a clean, organized, and presentation-ready reception area.
• Assist with employee onboarding logistics and office setup.

Skills

Customer service

Communication skills

Professional presence

Attention to detail

Education

Bachelor's degree preferred

Job description

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

The Front Desk Receptionist serves as the face of OTR Solutions and is often the first impression guests, candidates, clients, vendors, and employees have of our company.

This role is much more than managing a reception desk. We are looking for a polished, professional, and highly service-oriented individual who takes pride in creating an exceptional workplace experience. The ideal candidate understands that every interaction matters and can seamlessly balance front desk responsibilities, office operations, and executive support.

Success in this role requires strong communication skills, professionalism, attention to detail, sound judgment, and a genuine passion for helping others.

Key Responsibilities:

Front Desk & Guest Experience

• Serve as the primary point of contact for visitors, candidates, clients, and vendors
• Create a welcoming, professional, and memorable first impression of OTR Solutions
• Greet guests, offer assistance, and ensure they are connected with the appropriate employee or department
• Manage incoming calls and emails with professionalism and urgency
• Maintain a clean, organized, and presentation-ready reception area at all times

Executive & Administrative Support

• Provide administrative support to members of the executive leadership team
• Assist with meeting coordination, scheduling, travel logistics, and special projects as needed
• Prepare documents, presentations, reports, and correspondence using Microsoft Office
• Handle confidential and sensitive information with discretion and professionalism
• Support leadership initiatives and company-wide projects as assigned

Office Operations

• Manage incoming and outgoing mail, packages, certified mail, and P.O. Box pickups
• Maintain office supply inventories and coordinate ordering as needed
• Support office facilities, including conference rooms, coffee stations, kitchens, and common areas
• Partner with vendors to ensure office services and amenities are functioning properly
• Assist with employee onboarding logistics, office setup, and workplace readiness

Employee Experience & Events

• Assist with company meetings, employee events, celebrations, and workplace initiatives
• Coordinate conference room setup and event logistics
• Support culture-building activities that enhance the employee experience
• Help foster a welcoming and positive office environment for employees and guests

What We're Looking For:

• Bachelor's degree preferred
• 2+ years of experience in hospitality, office administration, executive support, reception, or a customer-facing professional environment
• Exceptional verbal and written communication skills
• Professional presence and polished demeanor
• Strong organizational skills with the ability to manage multiple priorities
• Ability to anticipate needs and proactively solve problems
• High level of discretion and confidentiality
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Strong attention to detail and follow-through
• Positive, service-oriented attitude with a genuine desire to help others

The Ideal Candidate

You are the first person people meet when they walk through our doors and a trusted resource for employees throughout the organization.

You take pride in creating positive experiences, maintaining a professional environment, anticipating needs before they arise, and ensuring every visitor and employee interaction reflects OTR's culture and values.

Perks and Benefits:

OTR provides a competitive, comprehensive compensation package for our full-time employees:

• Eligibility for Individual and Company bonus programs
• Pet Insurance, Paid Family Leave, Employee Assistance Program
• Fully Paid Maternity Leave
• 401(k) with Company Matching
• Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
• Travel Stipend to support Work Life Balance
• Leadership Development and Training
• Continuous Learning + Professional enhancements
• Weekly Catered Lunches + Casual Dress Code
• Company Paid Fitness Membership
• Volunteer Days and Opportunities with Company-Partnered Charities
• Internal Inclusion programs

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer