Operations Coordinator

OTR Solutions; Roswell (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus programs

Pet Insurance

Paid Family Leave

401(k) with Company Matching

PTO and holidays

Travel Stipend

Leadership development and training

Continued learning

Weekly catered lunches

Fitness membership

Volunteer days

Inclusion programs

Job summary

OTR Solutions is an innovator in the transportation industry, providing billing, fuel, and business management solutions. They help clients access funds quickly for daily operations and are PE-backed fintech leaders.

As a Fuel Desk Operations Coordinator, you will handle daily tasks, maintain client relationships, and educate customers on maximizing the value of the OTR fuel program. This role requires excellent communication and multitasking abilities.

Qualifications

• Bachelor's degree in business or related field is required.
• Proficiency in MS Excel and related computer knowledge.
• Exceptional communication, negotiation, and problem-solving skills.
• Team player with multi-tasking and prioritizing abilities.

Responsibilities

• Manage a portfolio of fuel clients focusing on fuel card usage and growth.
• Provide industry leading customer support and troubleshooting.
• Develop client relationship to educate and inform customers on optimizing the OTR fuel program.
• Work with different departments to improve features and processes.
• Become an expert at servicing customers using partnership platforms.
• Maintain current knowledge on Fuel Desk program and strategies.

Skills

MS Excel

Communication

Negotiation

Problem-solving

Team player

Education

Bachelor's degree in business or related field

Tools

MS Excel

Job description

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

As a Fuel Desk Operations Coordinator, you will be responsible for handling the daily operational tasks for the Fuel Desk Department. You will maintain client relationships and provide ongoing education and customer service.

Responsibilities

• Manage a portfolio of fuel clients focusing on fuel card usage and growth
• Provide industry leading customer support and troubleshooting
• Develop client relationship to educate and inform customers of how to optimize the value of the OTR fuel program
• Work with different departments to improve features and processes
• Become an expert at servicing customers using our partnership platforms
• Maintain current knowledge on Fuel Desk program and strategies

What we look for

• Bachelor's degree in business or related field
• Proficiency in MS Excel and related computer knowledge
• Exceptional communication, negotiation, and problem-solving skills
• Team player with multi-tasking and prioritizing abilities

Perks and Benefits

OTR provides a competitive, comprehensive compensation package for our full-time employees:

• Eligibility for Individual and Company bonus programs
• Pet Insurance, Paid Family Leave, Employee Assistance Program
• Fully Paid Maternity Leave
• 401(k) with Company Matching
• Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
• Travel Stipend to support Work Life Balance
• Leadership Development and Training
• Continuous Learning + Professional enhancements
• Weekly Catered Lunches + Casual Dress Code
• Company Paid Fitness Membership
• Volunteer Days and Opportunities with Company-Partnered Charities
• Internal Inclusion programs

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer