Client Relations Specialist

OTR Solutions; Roswell (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Eligibility for Individual and Company bonus programs

Pet Insurance

Paid Family Leave

Employee Assistance Program

Fully Paid Maternity Leave

401(k) with Company Matching

Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays

Travel Stipend

Leadership Development and Training

Continuous Learning + Professional enhancements

Weekly Catered Lunches

Casual Dress Code

Company Paid Fitness Membership

Volunteer Days

Internal Inclusion programs

Job summary

A leading transportation innovator based in Roswell, GA, is seeking a Client Development Coordinator to support revenue growth within existing business. This hybrid role requires engaging clients, analyzing performance, and collaborating with teams to enhance product usage. Ideal applicants will have a Bachelor’s degree in Business and strong communication skills. OTR Solutions offers a competitive compensation package and values outstanding customer service and employee development.

Qualifications

• Bachelor’s degree in Business or related field.
• Focus on Client experience.
• Proficiency in MS Excel and related computer knowledge.
• Exceptional communication, organizational, and problem-solving skills.
• Coachability to learn a dynamic growing industry.
• Team player with multi-tasking and prioritizing abilities.

Responsibilities

• Proactively engage existing clients through outbound calls to introduce, position, and drive adoption of relevant products.
• Analyze client performance to identify underutilization and implement tailored strategies to increase product usage.
• Collaborate closely with Account Managers to gain insight into client needs, goals, and business operations.
• Maintain deep expertise across our full suite of products to effectively align solutions with client objectives.
• Provide feedback loops to Operations and Product teams to inform roadmap priorities based on client growth trends.
• Drive revenue growth by identifying and expanding opportunities within active client portfolios.
• Consistently strive to meet monthly quotas across key performance metrics.

Skills

Client experience

Proficiency in MS Excel

Exceptional communication skills

Organizational skills

Problem-solving skills

Team player

Multi-tasking abilities

Education

Bachelor’s degree in Business or related field

Job description

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

We're looking for a strategic, execution-minded Client Development Coordinator to support our Operations team and focus on driving revenue growth within our existing book of business. This is not a traditional sales role — it's a hybrid position that blends operational excellence, account strategy, and product awareness to identify and unlock new revenue opportunities from current clients.

This role will collaborate closely with Account Managers and Product teams to turn insights into action, helping clients expand their use of our services while ensuring their ongoing satisfaction.

Responsibilities

• Proactively engage existing clients through outbound calls to introduce, position, and drive adoption of relevant products
• Analyze client performance to identify underutilization and implement tailored strategies to increase product usage
• Collaborate closely with Account Managers to gain insight into client needs, goals, and business operations
• Maintain deep expertise across our full suite of products to effectively align solutions with client objectives
• Collaborate with Sales and Product teams to craft compelling pitches aligned to client needs.
• Provide feedback loops to Operations and Product teams to inform roadmap priorities based on client growth trends.
• Drives revenue growth by identifying and expanding opportunities within active client portfolios.
• Consistently strive to meet monthly quotas across key performance metrics, including leads generated, Fuel and Clutch card products.

What we look for

• Bachelor’s degree in Business or related field
• Focus on Client experience
• Proficiency in MS Excel and related computer knowledge
• Exceptional communication, organizational, and problem-solving skills
• Coachability to learn a dynamic growing industry
• Team player with multi-tasking and prioritizing abilities

Perks and Benefits

OTR provides a competitive, comprehensive compensation package for our full-time employees:

• Eligibility for Individual and Company bonus programs
• Pet Insurance, Paid Family Leave, Employee Assistance Program
• Fully Paid Maternity Leave
• 401(k) with Company Matching
• Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
• Travel Stipend to support Work Life Balance
• Leadership Development and Training
• Continuous Learning + Professional enhancements
• Weekly Catered Lunches + Casual Dress Code
• Company Paid Fitness Membership
• Volunteer Days and Opportunities with Company-Partnered Charities
• Internal Inclusion programs

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer