Front Desk Receptionist

Women's Health Connecticut/ Women's Health Group; Rocky Hill (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in women's health is seeking a dedicated Front Desk Receptionist to join their dynamic team. This full-time role offers a supportive work culture centered on collaboration and professional growth. As the first point of contact, you will play a crucial role in delivering exceptional customer service, managing patient check-ins, and ensuring smooth operations across multiple facilities. If you thrive in a fast-paced environment and are passionate about making a difference in patients' lives, this opportunity is perfect for you!

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Strong background in customer service with experience in busy medical offices.
• Proficient in EHR software and able to handle multiple requests efficiently.

Responsibilities

• Greet patients and verify their demographic and insurance information.
• Schedule appointments accurately across multiple providers.
• Participate in team efforts to achieve departmental goals.

Skills

Customer Service

EHR Software Proficiency

Bilingual (Spanish)

Analytical Thinking

Education

High School Diploma or GED

Job description

Women's Health CT is currently seeking a Full-time, Front Desk Receptionist to support the offices of Women's Health Group!

Position: Front Desk Receptionist
Location: Women's Health Group
Main Office: 2301 Silas Deane Hwy. Rocky Hill, CT 06067, with additional offices in Enfield and Hartford.
Employment: Full-time, 40 hrs per week
Schedule: Monday- Friday, 8:00a- 5:00p
Reports to: Practice Manager

Job Summary: Women's Health Group is currently seeking a full-time front desk receptionist to join our team. The front desk receptionist will have a strong background of Customer Service and experience in handling multiple requests at one time. If you are looking for a work culture built on collaboration, professional growth, and positivity, than this is the perfect position for you.

Position duties and responsibilities:

• Serves as a representative of WHG, displaying kindness and respect in all interactions with patients, providers, outside vendors, and team members.
• Greet and initiate the Patient Check-In process by verifying new/existing patient demographic and insurance information.
• Verify patient insurance eligibility through our electronic medical records software to ensure active coverage.
• Collect/process patient co-payments and address outstanding balances at time of check in.
• Accurate scheduling of patients across multiple providers following practice guidelines
• Follow internal protocols regarding departmental communications
• Participate in proactive team efforts to achieve departmental and company goals
• Transportation a must – multiple facilities throughout Greater Hartford Area (Hartford, Rocky Hill and Enfield)
• Other duties as assigned by management

Skills/qualifications:

• High School Diploma or GED
• Bi-lingual in Spanish, preferred, not required
• Previous experience working in a busy medical office.
• Computer skills evidenced by proficiency and /or training with applicable EHR software
• Excellent customer service skills and experience with diffusing tense situations.
• Ability to successfully use analytical thinking while troubleshooting possible issues.
• Flexibility to cover all offices as needed, Hartford, Rocky Hill and Enfield.

Qualified candidates are encouraged to apply to learn more about all the position has to offer!

The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a job description constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person