Front Desk Receptionist

Hudson Health; New York (NY); Hybrid; Full time

Job summary

Hudson Health is seeking a passionate Receptionist for their West Village location. This full-time role involves being the first point of contact for patients, managing communications, and ensuring a welcoming and efficient atmosphere. Ideal candidates will have strong communication skills and a proactive attitude towards patient care, ready to step in where needed.

Benefits

401(k)

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Qualifications

• Prior experience in a retail and/or hospitality setting preferred.
• Ability to work independently and proactive problem-solving skills are a must.
• Background or interest in operations is ideal.

Responsibilities

• Scheduling patient appointments using the Electronic Medical Record System.
• Responding to patient inquiries through various communication channels.
• Maintaining a tidy environment and providing an excellent patient experience.

Skills

Communication Skills

Detail-Oriented

Problem-Solving

Team Player

Physical Stamina

Job description

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Extension Health is a practice under the umbrella of Hudson Health specializing in advanced testing and treatments that optimize your health today and enhance your health span in the future.

With a focus on full-body diagnostics and preventative treatments, we are committed to changing the mindset around aging from passive to proactive.

Led by board-certified physicians, nutritionists, and MAs, our team uses state-of-the-art technology and advanced treatment protocols to facilitate treatments that address your unique health history and help you to meet your future lifestyle goals.

Our diagnostic treatments include DEXA bone and full-body analysis scan; VO2 Max testing, RMR testing, Prenuvo Full-Body MRI Scans, TruAge Chronological Age Assessments, Galleri Early Cancer Detection, and more.

Our targeted and preventive treatments include EBOO for advanced ozone therapy, Hyperbaric Oxygen Therapy, BioReboots for Brain Optimization, Peptide Therapy, Advanced Medical IVs, Nutrition and hormone therapy, and medical weight management with GLP-1 medication. At Extension Health we don’t just help you live longer, we help you live better.

Reception Position

Hudson Health is actively seeking a passionate and tenacious receptionist for our West Village location. The West Village location houses primarily Extension Health but also Hudson Mind, our interventional psychiatric practice. In this role, you will work as the initial point of contact for our West Village practice responsible for making all patients and visitors feel welcome, and ensuring that our environment is peaceful and tidy at all times. This is a newer practice with a lean team so employees need to be prepared to step up and handle whatever comes up be it grabbing a coffee for a patient or sending out medical records. We are looking for someone who can provide a white-glove patient experience but is still willing to break down a box or empty the trash if it needs to get done. Your primary responsibility is all incoming communications via phone, text and email and in person.This role will be primarily remote but you may sometimes be called in to the office.

Prior experience in the medical field is wonderful but not required. We are interested in individuals with a retail and/or hospitality background who are used to working with high-level clients. The ability to work independently and proactive problem-solving skills are a must. Background or interest in operations is ideal.

Responsibilities:

• Scheduling patient appointments based on incoming communications from patients and doctors into our Electronic Medical Record System.
• Responding to patients within our CRM using call, text, email.
• Answer basic FAQ questions, facilitate pick ups and shipping
• Providing pre-appointment information
• Payment collection.
• Additional coordination of any information patients need pre or post-appointments.
• Man the front desk and maintain expertise in our services to answer questions
• Manage payments for our staff physicians when necessary.
• Data Management: Record and maintain patient data, scan results, and related documentation accurately. Record payments and communications accurately.
• Patient Privacy: Adhere to patient privacy regulations (e.g., HIPAA) to maintain confidentiality of medical records and information.

Desired Skills and Experience

• Communication Skills: Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
• Detail-Oriented: Attention to detail is crucial to ensure accurate scan results and patient data recording.
• Physical Stamina: Ability to stand for long periods of time, lift and maneuver items up to fifty pounds.
• Problem-Solving: Ability to troubleshoot operational issues and ensure quality scans.
• Team Player: Willingness to do whatever needs to be done to ensure an ideal patient experience.
• In person - Full Time Role

Job Type: Full-time

Starting at $21/hour based on experience

• 401(k)
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8:30am - 5:30pm hours
• Hybrid role
• Monday to Friday

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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