FRONT DESK RECEPTIONIST

Medstation; Pompano Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

MedStation Medical Clinics in Florida is seeking a Front Desk Receptionist to support patient check-in, scheduling, and registration at our Pompano Beach and Coconut Creek locations.

The role requires fluent Portuguese and professional English, US work authorization, strong communication, and comfort with EMR/EHR systems. On-site work and alternating Saturdays are required.

Qualifications

• Bilingual: Portuguese fluency required and professional English proficiency.
• Valid authorization to work in the United States.
• Excellent communication and interpersonal skills.
• Experience in medical reception or customer service preferred.
• Comfortable using computers and EMR/EHR systems.

Responsibilities

• Welcome patients and provide friendly, professional customer service.
• Manage patient check-in, check-out, and registration.
• Schedule, confirm, and reschedule appointments.
• Answer phone calls and respond to patient inquiries.
• Maintain accurate patient information and documentation.
• Assist with daily front desk and administrative operations.
• Communicate effectively with Medical Assistants, Providers, and other departments.
• Follow clinic policies, procedures, and HIPAA confidentiality guidelines.
• Help ensure a smooth and positive patient experience.

Skills

Portuguese fluency

English proficiency

US work authorization

Customer service

Communication

Tools

EMR/EHR systems

Job description

• Schedule: Monday through Friday, 7:00 AM – 5:00 PM
• Saturdays: Every other Saturday, based on scheduling and operational needs, 8:00AM - 2:00PM
• Location: Must be available to work at both our Pompano Beach and Coconut Creek locations as needed, including Saturdays
• Work Arrangement: On-site

Key Responsibilities

• Welcome patients and provide friendly, professional customer service.
• Manage patient check-in, check-out, and registration.
• Schedule, confirm, and reschedule appointments.
• Answer phone calls and respond to patient inquiries.
• Maintain accurate patient information and documentation.
• Assist with daily front desk and administrative operations.
• Communicate effectively with Medical Assistants, Providers, and other departments.
• Follow clinic policies, procedures, and HIPAA confidentiality guidelines.
• Help ensure a smooth and positive patient experience.

Requirements

• Fluent Portuguese – Mandatory.
• Professional English proficiency , both spoken and written.
• Valid authorization to work in the United States is required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Comfortable using computers and learning new systems.
• Reliable, punctual, and able to work in a fast-paced environment.
• Availability to work alternating Saturdays.
• Flexibility to work at both Pompano Beach and Coconut Creek locations whenever needed.

Preferred Qualifications

• Previous experience in reception or customer service.
• Experience in a medical office, healthcare clinic, or similar environment.
• Familiarity with Electronic Medical Records (EMR/EHR) systems.
• Knowledge of healthcare administrative procedures in the United States.

Who We're Looking For

We value team players who are proactive, dependable, professional, and passionate about helping others.

At MedStation, our Front Desk team plays an essential role in creating a welcoming environment and delivering a high-quality patient experience.

Join the MedStation team and grow with us!

MedStation Medical Clinics

MedStation is looking for a professional, organized, and patient-focused Front Desk Receptionist to join our team.

We are seeking someone with excellent communication skills, a positive attitude, and a strong commitment to delivering an outstanding patient experience.