Front Desk Receptionist

West Point Physical Therapy Center; Palmdale (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

West Point Physical Therapy Center, Inc. is seeking a friendly Front Desk Receptionist to manage the main entrance and patient flow. You will be the first contact for visitors and will provide accurate information while maintaining a courteous, professional demeanor.

The role requires bilingual English and Spanish, strong communication, and the ability to handle multiple tasks in a fast-paced setting. In-person work is expected with standard office hours.

Qualifications

• Bilingual English and Spanish required or preferred.
• Excellent communication and people skills.
• Customer service orientation and professional demeanor.
• Strong organizational and multitasking abilities.
• Able to handle a fast-paced clinical front desk environment.

Responsibilities

• Greet and welcome patients at the front desk.
• Answer phones and schedule patients.
• Verify insurance benefits and eligibility across carriers.
• Address patient questions and concerns with courtesy.
• Process faxes, maintain records, and file documents.
• Handle insurance authorizations as needed.
• Assist with additional duties as assigned.

Skills

Bilingual EN/ES

Communication skills

Customer service

Time management

Multitasking

Education

High school diploma

Tools

MS Excel

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

We are looking for a pleasant and presentable Front Desk Receptionist to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with patient concerns and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

• Greet and welcome patients.
• Answer phones and schedule patients accordingly.
• Check medical insurance benefits and eligibility from multiple carriers.
• Answer questions and address patient concerns.
• Receive, sort and file incoming faxes.
• Keep updated records and files.
• Insurance authorization requests.
• Take up other duties as assigned.

Requirements

• Bilingual English - Spanish.
• Proven experience as front desk representative, agent or relevant position.
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Must have experience in a fast-paced environment, with a excellent time management skills.
• Customer service orientation.
• High School diploma; additional qualifications will be a plus.
• Knowledge of health insurance benefits, a plus.
• Basic understanding of computer skills and MS Excel.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person