Front Desk Receptionist

Michigan Orthopaedic Surgeons; Novi (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading orthopaedic surgery practice in Michigan is looking for a skilled individual to join their patient care team. The role involves ensuring excellent customer service during patient interactions, handling patient information, and supporting check-in and check-out processes in a medical environment. Candidates should possess strong communication skills and a background in customer service, with an emphasis on maintaining confidentiality and compliance with regulations.

Benefits

Competitive salaries

Outstanding benefits

Opportunities for professional growth

Qualifications

• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.

Responsibilities

• Perform patient check-ins and status updates.
• Verify and update patient information.
• Complete patient check-out process.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we bring together the medical expertise of leading orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. Every provider in our network shares a deep commitment to leadership in education, innovation, and research, as well as a dedicated focus on prioritizing patient care across the continuum of treatment.

Why Join Us?

Interested in orthopaedics? Discover why it’s worth pursuing with us. Our career opportunities offer competitive salaries, outstanding benefits, and a platform to pursue your passion. As Michigan’s largest and most comprehensive orthopaedic team, we are actively seeking skilled and enthusiastic individuals to join us today.

Duties And Responsibilities

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information.
• Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Enters patient admitting information into computer. Collects copays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
• Maintains strictest of confidentiality.
• Other duties may be assigned.
  
  

Education, Experience, Licenses, And Certifications

• High school diploma or general education degree (GED).
• 2 years of customer service experience required.
• 1 year experience in a medical setting preferred.
  
  

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.