Front Desk Receptionist

Four Seasons; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

Four Seasons Nashville is seeking a Front Desk Agent to greet guests, check in/out and deliver warm, personalized service. You will anticipate guest needs, coordinate with other departments and use Opera for billing. This role requires a hospitality mindset, strong communication, and the ability to handle high standards of service in a luxury environment.

The position offers rotating shifts and an opportunity to contribute to a memorable guest experience in Music City.

Qualifications

• Previous Front Desk or Front Office experience preferred, especially in a luxury environment.
• Ability to work rotating shifts as required.
• Strong communication skills and ability to adapt to change.
• Previous customer experience and ability to work effectively under pressure.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Welcomes and registers Hotel guests, explaining the accommodations and establishing credit or method of payment.
• Checks guest out of the Hotel, preparing and explaining billing.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Works with guests pre‑arrival and in‑house to ascertain preferences and provide insightful recommendations.
• Conducts pre‑arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in‑person, phone, Four Seasons chat, and by email.
• Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones.
• Chat guests via messenger application and utilize Four Seasons guest recognition program.
• Concierge system to track all requests and Opera to ensure proper billing.
• Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Nashville and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
• Perform other tasks or projects as assigned by management

Skills

Front Desk experience

Luxury environment

Strong communication skills

Customer service

Attention to detail

Problem-solving

Rotating shifts

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

About the location

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

The Opportunity

We are seeking a Front Desk Agent, an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville! This individual sets the tone for our guests’ entire experience at Four Seasons Nashville. Through their interactions, they are empowered to delight guests with anticipatory service, going above and beyond to cultivate special moments that recognize the individuality of each guest that joins us. Warmth, passion, and an agile thinker will make this candidate successful.

Responsibilities Include But Are Not Limited To

• Welcomes and registers Hotel guests, explaining the accommodations and establishing credit or method of payment
• Checks guest out of the Hotel, preparing and explaining billing
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Works with guests pre‑arrival and in‑house to ascertain preferences and provide insightful recommendations
• Conducts pre‑arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in‑house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in‑person, phone, Four Seasons chat, and by email
• Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones
• Chat guests via messenger application and utilize Four Seasons guest recognition program
• Concierge system to track all requests and Opera to ensure proper billing
• Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Nashville and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
• Perform other tasks or projects as assigned by management

Preferred Qualifications And Skills

• Previous Front Desk or Front Office experience preferred, especially in a luxury environment
• The ability to work rotating shifts will be required and may change depending on Hotel’s occupancy
• Must have strong communication skills, and ability to adapt to constant change within the Hotel
• Previous customer experience and ability to work effectively under pressure
• Strong attention to detail and problem‑solving skills