Overnight Supervisor

Four Seasons; Nashville (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision

401(k) Retirement Plan

Employee meals

Training & development

Job summary

Four Seasons Hotel Nashville seeks an Overnight Supervisor to lead overnight Front Desk operations, ensuring exceptional guest experiences and maintaining safety and service standards across the property.

You will serve as the primary overnight leader, coordinating with departments to support a seamless, luxurious guest stay. Previous Front Desk or Rooms Division experience in a luxury setting is preferred.

Qualifications

• Front Desk or Rooms Division experience in luxury hospitality preferred.
• Ability to maintain composure and resolve guest concerns under pressure.
• Proficiency with hotel systems; English communication required.

Responsibilities

• Oversee Front Desk overnight operations and lead the night team.
• Ensure service standards and guest safety across the property.
• Complete night audit procedures and daily reports.

Skills

Front Desk

Communication

Guest service

Problem solving

English proficiency

Team collaboration

Microsoft Excel

Education

Experience in luxury hospitality

Tools

OPERA PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

About The Role

Four Seasons Hotel Nashville is seeking an Overnight Supervisor to join our talented team. This role serves as the primary leader and point of contact during overnight operations, ensuring exceptional guest experiences, supporting employees across departments, and maintaining the highest standards of safety, service, and operational excellence throughout the hotel.

What You Will Do

• Oversee Front Desk operations during the overnight shift, providing leadership, support, and direction to team members.
• Monitor hotel operations throughout the property to ensure service standards are consistently maintained and guest needs are met.
• Complete daily reports for Front of House departments and successfully execute all night audit procedures.
• Respond to guest inquiries, requests, and concerns with professionalism, empathy, and a commitment to luxury service standards.
• Review and coordinate arrivals, departures, room assignments, and billing requirements to ensure a seamless guest experience.
• Ensure compliance with all financial, credit, cash handling, and accounting procedures.
• Take immediate action in matters involving guest and employee safety, security, satisfaction, and emergency response.
• Perform guest check-in and check-out procedures accurately and efficiently while delivering personalized service.
• Utilize hotel systems and technology, including property management and reporting systems, to support daily operations.
• Inspect employee facilities and serve as an overnight liaison for team member concerns and operational needs.
• Perform additional duties and special projects as assigned by management.

What You Bring

• Previous Front Desk, Front Office, or Rooms Division experience preferred, ideally within a luxury hospitality environment.
• Strong communication, interpersonal, and guest service skills with the ability to adapt in a fast-paced setting.
• Demonstrated ability to remain calm under pressure while effectively resolving guest concerns and operational challenges.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Proficiency with computer systems, including Microsoft Excel; experience with OPERA or a comparable property management system preferred.
• Ability to work collaboratively within a team environment and communicate effectively in English.
• Knowledge of the Nashville area is an asset.
• What we offer
• Competitive wages and a comprehensive benefits package
• Medical, Dental, Vision, Employee Assistance Program, and 401(k) Retirement Plan
• Vacation, Holiday Pay, and Sick Pay
• Disability Coverage and Life Insurance
• Excellent Training and Development opportunities
• Employee Discount for stays at Four Seasons Hotels and Resorts worldwide
• Complimentary Uniforms and Uniform Care
• Complimentary Employee Meals
• Inclusive and diverse employee engagement events throughout the year
• Dynamic Employee Culture where you are encouraged to be your authentic self
• Comprehensive learning and development programs to help you master your craft

Schedule & Hours

• Full-time position
• Primarily overnight shifts, including weekends and holidays as business needs require

Visa Requirements

Authorization to work in the United States is required for this role.

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf