Front Desk Receptionist (Work Study Required)

University of Wisconsin-Madison - Student jobs; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic individuals to join their youth programming team. This role involves ensuring the safety and well-being of young members while fostering a positive environment. You'll be responsible for monitoring activities, maintaining records, and assisting with various tasks to create an inviting atmosphere. Ideal candidates will have strong communication skills, a passion for working with youth, and the ability to manage multiple responsibilities efficiently. If you're ready to make a difference in the lives of young people, this opportunity is perfect for you!

Qualifications

• At least 18 years old and diploma/GED/HSED required.
• Proficient in Microsoft Office Suite and G Suite.
• CPR certification and Assistant Teacher certification required.

Responsibilities

• Monitor safety and ensure compliance with facility protocols.
• Maintain accurate membership records and assist with data entry.
• Create a welcoming environment for members and guests.

Skills

Communication Skills

Customer Service

Decision-Making Skills

Organizational Skills

Technology Proficiency

Education

Diploma/GED/HSED

Tools

Microsoft Office Suite

G Suite

Job description

Department Overview:

The operations department is responsible for our youth programming in our clubs. We provide summer programming to ages 5-18 yrs old. The MSA is responsible for keeping track of our members and creating a friendly environment to our visitors/families.

Anticipated Start Date:

June 9th, 2025

Anticipated End Date (If Applicable):

August 15th, 2025

Remote Work Eligibility Detail:

Not Remote

Anticipated Hours Per Week:

Minimum: 15 Maximum:28

Schedule:

8:45am - 2: 45pm Monday-Friday

Salary/Wage Range/Lump Sum:

Minimum: $16.00/hour Maximum:$16.00/hour (bi-weekly pay)

Number of Positions:

1

Qualifications:

At least 18 years old
Diploma/GED/HSED required.
At least one year of previous customer service is preferred.
Proficient in Microsoft Office Suite and G Suite
Eligibility as a Caregiver by the Department of Children and Families
Successful drug screening and physical examination
CPR certification is required within three months of assuming the position (training provided by the organization).
Assistant Teacher certification is required within three months of assuming the position (training provided by the organization).

Knowledge, Skills & Abilities:

Communication Skills: Informing, Listening, Presenting, Writing

Safety, Health, and Environment Skills: Fostering Organizational Wellness, Supporting A Safe Environment

Decision-Making Skills: Analyzing, Fact Finding, Innovating, Judgment, Problem Solving, Systemic Thinking

Personal Initiative Skills: Contributing to a Positive Work Environment, Organizational Awareness, Personal Development, Proactivity, Professional Development, Striving For Excellence

Desire to work with youth (ages 5-18) and community members
Focused on Customer Service
Prioritize Organization and systems.
Efficient use of technology

Position Summary/Job Duties:

Safety Monitoring & Supervision: 30%

Follow protocols to ensure accurate membership count and attendance tracking.
Ensure guests, building users, and volunteers follow facility entry protocols.
Escort members throughout the facility and provide sight and sound supervision when requested.
Adhere to regulations as outlined in DCF 251.
Apply positive guidance and discipline techniques in compliance with DCF 251.
Assume Assistant Teacher duties during transitions and as needed.
Registration & Record Keeping: 30%

Ensure membership applications are complete, accurate, and current.
Maintain member attendance and tracking procedures through the membership management system.
Complete data entry for Boys & Girls Clubs of America, city, state, and federal grants.
Compile reports for Boys & Girls Clubs of America, city, state, and federal grants.
Facilities Appearance and Organization: 20%

Ensure the front desk is clear of clutter and in sanitary condition.
Greet all members, families, guests, building users, and volunteers in a welcoming manner.
Assist guests and building users with facility needs.
Create welcoming and inviting environments for all users of the facility.
Productive Work Environment: 20%

Maintain a strong work ethic.
Professionally and punctually answer phone calls and emails both internally and externally.
Participate in staff meetings.
Attend training and staff development opportunities as assigned.
Collaborate with the Membership Services Team.
Abstain from personal phone usage when managing the front desk or supervising members.

Physical Demands:

Physical requirements: Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals. The ability to clearly and concisely exchange/receive ideas, facts, and technical information with others. Ability to visually monitor the activities of club members. The employee must be able to perform CPR or first aid (training is provided). The employee must use hands to handle or feel and reach with hands and arms. The employee may frequently stand, walk, climb, balance, stoop, jump, kneel, crouch, or crawl. The employee is required to sit for extended periods of time. The employee may occasionally lift or move up to 20 pounds. Inside and Outside Working Environment.

Institutional Statements:

Equal Employment Opportunity Statement:

UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu

Accommodation Statement:

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/