Front Desk Receptionist

DM Injury Law; Kansas City (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

DM Injury Law is seeking a Front Desk Receptionist to be the first point of contact for clients and visitors. The role requires maintaining a welcoming, organized front area, coordinating with attorneys and staff, and ensuring a smooth client experience from arrival to departure.

The ideal candidate is proactive, detail-oriented, and service-minded, with a strong ownership of the front-facing spaces. This is an on-site, full-time position with consistent attendance required.

Qualifications

• Experience in front-desk, concierge, hospitality, or similar client-facing roles.
• Ability to interact professionally with clients in varied scenarios.
• Excellent verbal and written communication with clients and internal teams.
• Strong attention to the condition and presentation of client-facing spaces.
• Proactive, service-minded, and discreet with confidential information.

Responsibilities

• Greet visitors promptly and professionally and notify teams of arrivals.
• Coordinate arrivals with attorneys and staff for smooth handoffs.
• Communicate meeting logistics and delays to internal teams.
• Restock beverages and hospitality items; maintain welcoming spaces.
• Prepare and reset conference rooms; manage mail, packages, and deliveries.
• Manage conference room bookings and avoid scheduling conflicts.
• Collaborate with facilities, security, and IT as needed.
• Maintain professionalism and sound judgment with clients and staff.

Skills

Front desk experience

Hospitality mindset

Attention to detail

Strong communication

Outlook scheduling

Tools

Microsoft Outlook

Job description

Job Overview:

We are seeking a Front Desk Receptionist to serve as the first point of contact for our clients and visitors, delivering a warm, professional, concierge-level experience from the moment they arrive.

This role goes beyond traditional reception duties. You'll be responsible for maintaining a welcoming, well-organized environment across the reception area, conference rooms, and other client-facing spaces - anticipating needs, coordinating with attorneys and staff, and ensuring every visit runs smoothly from arrival to departure.

The ideal candidate is proactive, detail-oriented, and service-minded, with a genuine sense of ownership over both the client experience and the appearance of the office's front-facing areas.

This is a fully on-site position, five days per week. Because the role is client-facing and requires daily front desk coverage, consistent and reliable attendance is essential.

Key Responsibilities:

• Greet visitors promptly and professionally, notify the appropriate team members of arrivals, and ensure guests are comfortable while they wait
• Coordinate arrivals with attorneys and staff to ensure a seamless handoff from reception to meetings
• Communicate proactively with internal teams about meeting logistics, delays, or other details needed for a smooth visit
• Anticipate visitor needs, including offering beverages and providing information or assistance as appropriate
• Maintain the appearance and organization of reception, conference rooms, and other client-facing spaces throughout the day - tidying furniture, wiping surfaces, clearing hospitality items, and disposing of minor trash
• Monitor and restock beverages, supplies, and other hospitality items
• Conduct routine walkthroughs to catch and address (or report) cleanliness, maintenance, or supply issues
• Prepare and reset conference rooms before and after meetings
• Receive and manage incoming mail, packages, and deliveries
• Manage conference room bookings, avoiding scheduling conflicts
• Coordinate with facilities, janitorial, security, and IT teams when additional support is needed
• Exercise professionalism, discretion, and sound judgment with clients, attorneys, staff, and confidential information
• Assist with other front desk, hospitality, and administrative tasks as needed

Experience & Qualifications:

• Front desk, concierge, hospitality, or other customer-facing experience
• Strong hospitality mindset, with the ability to interact professionally and compassionately with people in difficult or sensitive situations
• Strong interpersonal skills and the ability to work effectively with attorneys, leadership, and staff across the firm
• Sharp attention to detail, particularly around the condition and presentation of client-facing spaces
• Sound judgment, initiative, and follow-through
• Familiarity with scheduling and calendar tools, including Outlook
• Clear, polished verbal and written communication
• Ability to stay calm and welcoming while managing multiple priorities

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law,LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.