Front Desk Receptionist

Trilogy Spa Holdings; Henderson (NV); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading spa management company is seeking a Front Desk Receptionist to provide exceptional guest service and manage spa appointments. The ideal candidate will have strong communication skills, a customer service-oriented personality, and experience in luxury retail. This role requires professionalism and the ability to thrive in a fast-paced environment. Join our team and help create memorable experiences for guests while enjoying competitive compensation and benefits.

Benefits

Medical, Dental and Vision

401K Matching

PTO – Paid / Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa Services

Qualifications

• 1-3 years experience in customer service, spa, hospitality, sales or retail.
• Must have at least 1 year of luxury retail sales experience.
• Must be authorized to work in the US.

Responsibilities

• Provide guests with a thorough understanding of all spa services.
• Responsible for booking all spa appointments accurately.
• Maintain safety and sanitation standards.

Skills

Communication

Problem Solving

Customer Service

Sales

Education

High School diploma or equivalent

Tools

Microsoft Office

Booker

Book4Time

Spa Soft

Job description

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service : Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Front Desk Receptionist is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments, retail sales, and checking in and checking out all guests in a professional manner. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to communicate with others, while maintaining the highest level of professionalism at all times.

Responsibilities

• Understand and abide by Trilogy and The Spa at Green Valley Ranch policies and procedures.
• Provide guests with a thorough and knowledgeable understanding of all spa services.
• Responsible for booking all spa and / or salon appointments accurately.
• Selling and up-selling products to clients.
• Completing all necessary opening and closing duties.
• Demonstrate respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with and with consideration towards guests and co-workers.
• Anticipate guest’s needs and adhere to The Spa at Green Valley Ranch and Trilogy’s standards for guest service, including FORBES 5 Star Standards.
• Communicates guest problems or complaints to the Spa Manager on Duty.
• Maintain safety and sanitation standards.
• Decisions of a broad nature are made in accordance with general policy and procedures.

Qualifications

• Must have a High School diploma or equivalent.
• Must have a minimum of 1-3 years experience in customer service, spa, hospitality, sales and / or retail.
• Must have at least 1 year of luxury retail sales experience.
• Candidate must be authorized to work in the US.
• Must be knowledgeable of all spa and salon treatments, and have the ability to explain services in detail to guests.
• Must be sales-driven, and have a customer service-oriented personality, as position requires making spa / product recommendations and selling of products and services.
• Must have ability to multi-task, and work in a fast-paced, high-volume environment, while maintaining professionalism.
• Must have a polished appearance (willing to cover any visible tattoos or facial piercings during shift hours). Only natural hair colors accepted, unless approved by Spa Manager. Nails must be kept short and clean; neutral polishes only.
• Must have a flexible schedule, including days, nights, holidays, and weekends.
• Must be able to stand for long periods of time.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.
• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO – Paid / Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation : $14.00 per hour + Gratuity Pool + Retail Commission Compensation : $14.00 per hour

Trilogy Spa Holdings is a boutique spa management company dedicated to creating and operating the most innovative, service-centric and performance-optimized branded spas in the hospitality industry. Built on a foundation of experienced spa operators and hospitality industry veterans, Trilogy is the critical management link between hospitality companies and spa brands. Trilogy utilizes luxury beauty brands and owned brands to ensure each property is unique.