Front Desk Receptionist

Orthopedic Institute of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, Vision, Disability, &

Job summary

Orthopedic Institute of PA is seeking a patient‑focused receptionist to support therapy scheduling and front desk operations. You will warmly greet patients, handle check‑ins/outs, collect copays, and maintain a clean, professional environment.

The role requires a high school diploma or equivalent, strong customer service, and basic computer skills (Windows). Chance to grow with a team dedicated to compassionate care and community service.

Qualifications

• Strong customer service skills and excellent communication abilities.
• Basic computer skills, preferably in Windows environments.
• High school diploma or equivalent required.

Responsibilities

• Warm, friendly greeting for patients arriving for therapy appointments.
• Perform medical reception clerical duties: answer phones, screen calls, take messages.
• Check in/out patients accurately and efficiently.
• Collect copays and document payments; balance daily deposits.
• Adhere to HIPAA and confidentiality policies.
• Cover other locations as needed and stay late for absences.

Skills

Customer service

Communication skills

Basic computer skills

Windows

Education

High school diploma or equivalent

Tools

Windows

Job description

Description

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

POSITION SUMMARY: Responsible for providing excellent customer service and scheduling responsibilities according to our therapy scheduling protocols.

ESSENTIAL FUNCTIONS:

• Responsible for a warm, friendly greeting when patients arrive at the facility's therapy appointment.
• Perform medical reception clerical duties, including answering phones, screening calls, taking messages, pulling patient information, and maintaining a clean, professional work environment.
• Accurately and efficiently check in/out patients.
• Collects copays according to the insurance plans and documents payments received.
• Balances daily deposits and cash out at the end of their shift.
• Adheres to organizational policies and procedures regarding HIPAA, code of conduct, and confidentiality.
• Able to help cover other locations and stay beyond scheduled times to cover time off or unexpected absences.
• Other duties as assigned.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required.
• Strong customer service skills and excellent communication skills.
• Basic computer skills, preferably in Windows.

BENEFITS INCLUDE:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan
• Cell-Phone Discounts (AT&T & Verizon)
• Casual Day on Fridays!
• Company events for employees and their families
• Career advancement opportunities