Front Desk Receptionist

Garces, Grabler & LeBrocq; Hackensack (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A respected law firm in Hackensack is seeking a Bilingual Front Desk GGL Ambassador to serve as the first point of contact for clients. This role involves managing client intake, providing administrative support, and ensuring a smooth client experience. Ideal candidates are bilingual in Spanish and English, possess strong organizational skills, and have a background in customer service. Join a firm that values professional growth and offers a fun, supportive culture with various benefits.

Benefits

401(k) with matching

Flexible Spending & Health Savings Accounts

Paid Time Off & Holidays

Employee Discounts & Assistance Program

Fun firm culture: birthday lunches, holiday parties, summer picnics

Access to NJ Devils & Rutgers game tickets

Qualifications

• 1+ year of experience in customer service, sales, healthcare, or legal assistance.
• Ability to manage multiple priorities gracefully.
• Interest in personal injury and legal/medical services is a plus.

Responsibilities

• Answer incoming calls and screen prospective clients.
• Conduct detailed intake interviews and manage client documents.
• Schedule appointments and coordinate logistics.

Skills

Bilingual fluency in Spanish & English

Excellent communication skills

Strong organizational skills

Customer service skills

Active listening ability

Education

High School Diploma or GED

Tools

Microsoft Office

Smart Advocate

Job description

At Garces, Grabler & LeBrocq, we're not just a law firm—we're a team on a mission to make a difference. We're looking for a Bilingual Front Desk GGL Ambassador to be the friendly, professional face of our Hackensack office and a vital link between new clients and our legal team. You'll help fuel client acquisition efforts, provide key administrative support, and guide prospective clients on their journey with us.

This is your chance to be the first impression—warm, helpful, and proactive.

What You'll Do :

• Be the voice of the firm: answer incoming calls, screen prospective clients, and gather vital info to assess case potential.
• Conduct detailed intake interviews and determine the best course of action—internal referral or external resource.
• Enter new client leads into our case management system (Smart Advocate) and follow up with precision.
• Organize, upload, and manage client documents and legal files.
• Schedule appointments and coordinate logistics with our Investigators and Car Service providers.
• Translate documents and conversations for Spanish-speaking clients and internal team members.
• Keep the client experience running smoothly—communicate with attorneys, paralegals, and departments with clarity and urgency.
• Assist with denial disputes and client support tasks as needed.
• Represent our values and mission with professionalism, empathy, and a positive attitude.

What You Bring :

• Bilingual fluency in Spanish & English (required).
• 1+ year of experience in customer service, sales, healthcare, or legal assistance.
• Excellent communication skills and active listening ability.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and familiarity with case management systems (Smart Advocate a plus!).
• Professional presence and a people-first mindset.
• Ability to adapt quickly and manage multiple priorities gracefully.
• Interest in personal injury and legal/medical services is a plus.

Minimum Requirements :

• High School Diploma or GED.
• Ability to sit for long periods and occasionally lift up to 15 lbs.
• Availability for in-person work and occasional travel to other GGL locations.
• Flexibility for occasional weekend work or overtime.

Benefits & Perks :

• 401(k) with matching.
• Flexible Spending & Health Savings Accounts.
• Paid Time Off & Holidays.
• Employee Discounts & Assistance Program.
• Fun firm culture: birthday lunches, holiday parties, summer picnics, and more!
• Access to NJ Devils & Rutgers game tickets.

Interested in Joining the GGL Team?

Be part of something bigger. If you're ready to make an impact and grow with a respected NJ law firm, apply now!

Additional Responsibilities :

• Assist with administrative tasks like data entry, copying, and filing.
• Plan company trips and outings, providing itineraries for off-site activities.
• Handle deliveries and manage mail.
• Schedule appointments and maintain the office calendar.
• Greet visitors and clients, providing directions or information as needed.

Qualifications :

• Experience with word processing and basic computer skills.
• 1+ year as a receptionist, administrative assistant, or similar role preferred.
• Experience answering phones and handling stressful situations.
• Strong customer service, interpersonal, organizational, and time management skills.