Front Desk Receptionist

United Surgical Partners International; Fulton (MD); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Life and AD&D coverage

Disability coverage

FSAs and HSAs

401(k) and retirement planning

Paid holidays and vacation

Job summary

USPI Maple Lawn Surgery Center in Fulton, MD, is seeking a Full-Time Front Desk / Surgery Scheduler to ensure smooth scheduling and excellent patient service. You will coordinate procedures, verify demographics and insurance, and support registration and day-of-surgery operations.

The ideal candidate has at least two years of ambulatory scheduling experience, strong communication, and a 45 WPM typing speed. This on-site role starts at 5:30 a.m. with a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of healthcare scheduling or related experience.
• Ambulatory surgery center, hospital, or physician practice experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Typing speed of 45 WPM is required.

Responsibilities

• Schedule surgical procedures and coordinate details with offices, patients, and staff.
• Verify and update patient demographics and insurance information.
• Contact patients to review schedules and pre-operative instructions.
• Coordinate scheduling changes and communicate updates to involved parties.
• Answer calls and assist patients, offices, and visitors.
• Greet patients professionally and maintain scheduling records.
• Collaborate with clinical and administrative teams to optimize patient flow.
• Assist with reception, registration, and other admin duties as needed.
• Ensure HIPAA compliance and patient confidentiality.
• Support patient satisfaction initiatives.

Skills

Verbal communication

Written communication

Organization

Typing 45 wpm

MS Office

Scheduling software

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Scheduling software

Job description

Full-Time Front Desk / Surgery Scheduler

Maple Lawn Surgery Center is seeking a Full-Time Front Desk / Surgery Scheduler to join our team! This is an excellent opportunity for a customer-focused healthcare professional who thrives in a fast-paced ambulatory surgery center environment. This role requires full-time, on-site presence, and candidates must be available to start work at 5:30 a.m.

About the Role

The Front Desk / Surgery Scheduler is responsible for providing exceptional patient service while coordinating surgical procedures and ensuring accurate scheduling, registration, and administrative support. This position serves as a key point of contact for patients, physicians' offices, and clinical staff, helping to create a seamless patient experience from scheduling through the day of surgery.

Essential Functions and Responsibilities

• Schedule surgical procedures and coordinate case details with physicians' offices, patients, and facility staff.
• Verify and update patient demographics, insurance information, and required documentation.
• Contact patients to review surgical schedules, registration requirements, and pre-operative instructions.
• Coordinate scheduling changes and communicate updates to patients, physicians, and staff.
• Answer incoming calls and assist patients, physician offices, and visitors with inquiries.
• Greet patients and visitors in a professional, friendly, and welcoming manner.
• Maintain accurate scheduling records and ensure all required forms are completed and filed appropriately.
• Collaborate with clinical and administrative teams to ensure efficient patient flow and operating room utilization.
• Assist with reception, registration, filing, and other administrative duties as needed.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Provide outstanding customer service and promptly address patient concerns.
• Support overall patient satisfaction initiatives and contribute to a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years of healthcare scheduling, medical office, surgery scheduling, or related experience preferred.
• Previous ambulatory surgery center, hospital, or physician practice experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, Outlook, and electronic scheduling systems.
• Ability to accurately enter and maintain patient records and scheduling information.
• Medical terminology knowledge preferred.
• Forty-five (45) WPM typing skills required.
• Demonstrated longevity and stability in previous employment.

Pay Range

$17.78/hr. to $25.78/hr. (Wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience.)

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

Our Culture

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

#USP-123

#LI-KB3