Surgery Scheduler

United Surgical Partners International; San Jose (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) retirement plan

Employee Assistance Program

Employee discount program

USPI provides paid leave in accordance

Job summary

Orchard Park Surgery Center is seeking a Surgery Scheduler under the direction of the Business Office Manager to maintain the daily surgery schedule and handle all scheduling processes, collaborating with doctors’ offices and OR staff to ensure smooth operations and high levels of service.

Responsibilities include prioritizing work, coordinating patient procedures including 23-hour stays, confirming anesthesia coverage, verifying demographics and insurance data, and communicating changes to

Qualifications

• Minimum 1–2 years of hospital, ASC, or medical office scheduling experience.
• Ability to communicate professionally, verbally and non-verbally.
• Ability to manage time efficiently in a fast-paced environment.
• Desire to contribute to the ASC and improve processes.
• Professional appearance and attire.
• Familiarity with medical terminology.
• Excellent phone etiquette and customer service.

Responsibilities

• Sets priorities and organizes work.
• Schedules patient procedures to ensure efficient processing, including 23-hour stays.
• Coordinates with anesthesia groups to confirm scheduling coverage.
• Verifies information for accuracy (name, DOB, gender, insurance).
• Ensures all paperwork for patient add-ons is received.
• Communicates schedule changes to staff.
• Collaborates with OR and Materials managers to avoid conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross-trains with other business office areas.
• Completes consents and submits to chart builder.
• Promotes positive relationships with schedulers, physicians and nursing staff.

Skills

Scheduling experience

Customer service

Medical terminology

Phone etiquette

Communication skills

Time management

Professional appearance

Job description

Orchard Park Surgery Center is seeking a Surgery Scheduler

Surgery Scheduler at Orchard Park Surgery Center:

Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and Operating Room Staff. Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Duties and Responsibilities:

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, coordination with vendors, and arrangements for 23-hour stay.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient add-on is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Works closely with OR Manager and Materials Manager to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross trains with other business office areas.
• Accepts other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

Qualifications:

• Minimum 1-2 years of hospital, ASC, or medical office scheduling experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the ASC as a whole.
• Professional appearance and attire.
• Strong familiarity with medical terminology, and general interest/willingness to learn multiple specialties.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

What We Offer

Benefits

USPI offers the following benefits, subject to employment status:

• 401(k) retirement plan
• Employee Assistance Program
• Employee discount program
• USPI provides paid leave in accordance with applicable law

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Hourly Range: $23-33(based on experience)