Front Desk Receptionist

AdventHealth Corporate; Florida; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Oviedo, FL is seeking a full-time front desk/customer service role. The position requires handling calls with courtesy, assisting patients, and maintaining knowledge of hospital locations and numbers.

You will work weekdays 9:30am-6pm, delivering warm service and supporting a team-focused, caring environment while utilizing basic computer skills and phone systems. Bilingual abilities are preferred.

Qualifications

• High school diploma or equivalent required.
• Strong phone etiquette and written English skills.
• Basic computer skills and data entry accuracy.
• Ability to understand guest needs and respond promptly.
• Bilingual ability is preferred but not required.

Responsibilities

• Provide high level of service to patients and guests.
• Handle phone calls with professional etiquette.
• Support a caring team environment and assist coworkers.
• Use computer systems to assist guests and patients with information.
• Maintain up-to-date knowledge of hospital locations and numbers.

Skills

Telephone etiquette

Basic computer skills

Multitasking

English proficiency

Customer service

Teamwork

Fully bilingual (English + Spanish or/

Education

High School Grad

Tools

Phone system

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Address: 8000 Red Bug Lake Rd

City: Oviedo

State: Florida

Postal Code: 32765

Job Description:

Location: Oviedo, FL

Schedule: Full Time Mon-Fri 9:30am-6pm

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.
• Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Knowledge, Skills, and Abilities:

• Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer [Required]
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs [Required]
• Basic computer, typing, and fax machine knowledge [Required]
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians [Required]
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community [Required]
• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean [Preferred]
• Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional [Preferred]
• Dependable, self- motivated and adaptable to varying work environments [Preferred]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• Customer service management experience [Preferred]
• Prior customer service experience [Preferred]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.