Diabetes & Nutrition Scheduler

AdventHealth; Ocala (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Ocala, FL is hiring for a full-time patient services front desk role focused on patient registration and billing support. You will manage phone interactions, pre-registration data collection, insurance verification, and education session enrollment while ensuring HIPAA compliance and accurate charge entry.

The position requires strong communication, computer skills (Word, Excel, Access), and the ability to work under pressure in a fast-paced healthcare environment.

Qualifications

• Knowledge of patient registration and billing practices.
• Able to communicate effectively and organize daily activities.
• Demonstrates knowledge of computer programs such as Word, Excel and Access.
• Typing at 40 wpm (preferred).

Responsibilities

• Answers telephone calls promptly and courteously, using the automated attendant as outlined by department procedure.
• Manages outgoing and incoming phone calls efficiently to minimize abandoned calls and patient wait time.
• Obtains pre-registration information from patients who call in, are contacted, or walk-in, ensuring all patient demographic, insurance, and intake information is complete and accurate.
• Enters patient information into the appropriate documentation system and departmental database according to departmental guidelines.
• Contacts patients referred via fax within one business day and follows up with patients who are a No Show or Cancel to scheduled appointments, notifying physicians of outcomes according to department policy.
• Verifies insurance benefits and prepares education charts as directed or assigned.
• Registers patients for education sessions based on diagnosis, special needs, and preferences, ensuring all information and signatures required for patient financial services and HIPAA compliance are obtained.
• Prepares daily patient account lists accurately for charge entry, ensuring all visits are reconciled prior to printing and listing all account numbers correctly.
• Accurately and efficiently enters charges for all services provided according to department guidelines.
• Other duties as assigned

Skills

Patient registration

Billing knowledge

Communication

Office software

Team collaboration

Typing 40 wpm

Education

High School Grad

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

1500 SW 1ST AVE

City:

OCALA

State:

Florida

Postal Code:

34471

Job Description:

• Answers telephone calls promptly and courteously, using the automated attendant as outlined by department procedure.
• Manages outgoing and incoming phone calls efficiently to minimize abandoned calls and patient wait time.
• Obtains pre-registration information from patients who call in, are contacted, or walk-in, ensuring all patient demographic, insurance, and intake information is complete and accurate.
• Enters patient information into the appropriate documentation system and departmental database according to departmental guidelines.
• Contacts patients referred via fax within one business day and follows up with patients who are a No Show or Cancel to scheduled appointments, notifying physicians of outcomes according to department policy.
• Verifies insurance benefits and prepares education charts as directed or assigned.
• Requests accounts for new and follow-up patients, sets up basic accounts, and collects and posts copayment or deductible payments from patients prior to class.
• Registers patients for education sessions based on diagnosis, special needs, and preferences, ensuring all information and signatures required for patient financial services and HIPAA compliance are obtained.
• Prepares complete account packets and ensures delivery to patient financial services (PFS) by the next business day, maintaining a log of cash, checks, and charges sent to PFS.
• Prepares daily patient account lists accurately for charge entry, ensuring all visits are reconciled prior to printing and listing all account numbers correctly.
• Accurately and efficiently enters charges for all services provided according to department guidelines.
• Other duties as assigned

Hours- 8-hour shifts M-F No Holidays.

Knowledge, Skills, and Abilities:

• Knowledge of patient registration and billing practices [Required]
• Able to communicate effectively and organize daily activities [Required]
• Demonstrates knowledge of computer programs such as Microsoft Word, Excel and Access [Required]
• Ability to work with people of various backgrounds [Required]
• Ability to work under stress and deadlines [Required]
• Medical terminology [Preferred]
• Typing at 40 wpm [Preferred]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ experience in patient registration and/or medical front office [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.