Front Desk Receptionist

Team Member Services; Florida; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Oviedo, FL is seeking a full-time frontline service associate to provide excellent patient and guest experiences.

The role emphasizes courteous communication, accurate information, and teamwork within a hospital setting.

Qualifications

• Ability to understand guests' needs and respond in a proactive, courteous, professional, and efficient manner.
• Excellent telephone etiquette and ability to read, write, and speak English clearly.
• Basic computer, typing, and fax machine knowledge.
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians.
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, providing a positive patient experience.

Responsibilities

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.
• Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Computer literacy

Multitasking

Education

High School Diploma or Equivalent

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

8000 Red Bug Lake Rd

City: Oviedo

State: Florida

Postal Code: 32765

Job Description:

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.
• Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Knowledge, Skills, and Abilities:

• Ability to understand guests' needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer [Required]
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests' needs [Required]
• Basic computer, typing, and fax machine knowledge [Required]
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians [Required]
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community [Required]
• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean [Preferred]
• Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional [Preferred]
• Dependable, self- motivated and adaptable to varying work environments [Preferred]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• Customer service management experience [Preferred]
• Prior customer service experience [Preferred]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.