Mgr, Rehab Business Office

Team Member Services; United States; On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking an experienced administrative professional to oversee registration and scheduling across multiple sites. You will coordinate front desk operations, liaise with clinical and administrative teams, and ensure smooth patient access throughout the day.

The role requires strong time management, proactive problem solving, and solid Microsoft Office skills. You will review billing accuracy, approve adjustments, and support leadership with performance data and staff

Qualifications

• Time management skills required.
• Self-motivated, proactive and results-oriented.
• Intermediate computer skills and Microsoft Office knowledge.
• Ability to read, write, and speak conversational English effectively.
• Strong written, verbal, and electronic communication skills.

Responsibilities

• Manage Registration Representatives and scheduling across multiple sites.
• Act as a liaison between clinical and administrative partners, addressing complaints promptly.
• Identify process improvement opportunities with clinical partners to resolve issues and improve workflows.
• Facilitate department operations by managing staffing assignments and callouts for front offices.
• Approve refunds, write-offs, and account adjustments with supervision.
• Monitor billing accuracy, productivity, and collections; provide education or training as needed.
• Review performance and collections reports and communicate outcomes to team and leadership.
• Hold staff accountable for goals and collaborate with clinical leaders.
• Performs other duties as assigned.

Skills

Time management

Self-motivated

Computer skills / Microsoft Office

English communication

Written, verbal, and electronic沟通

Education

Associate degree

Bachelor's degree

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Address: 602 COURTLAND ST

City: ORLANDO

State: Florida

Postal Code: 32804

Job Description:

• Location: 600 COurtland St Orlando 32804, with a need to travel to Polk, Celebration, Kissimmee, Winter Garden, Clermont, Minneola, Apopka and Dr Phillips.
• Schedule: Monday to Friday, 8am-5pm but flexible to needs
• Manages Registration Representatives and scheduling departments across multiple sites or programs.
• Acts as a liaison between clinical and administrative partners, addressing complaints and concerns promptly.
• Proactively identify process improvement opportunities and collaborate with clinical partners to resolve issues and improve workflows.
• Facilitates efficient department operations by managing staffing assignments and callouts to ensure coverage of front offices and scheduling teams as needed.
• Approves refunds, write-offs, and account adjustments, keeping the Director informed.
• Monitor billing accuracy, productivity standards, and collection performance and facilitate supplementary education or training when appropriate.
• Reviews performance and collections reports and communicates outcomes to the team and leadership.
• Holds self and staff accountable for individual and team goals and collaborates with clinical leaders for team approach.
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Proficient time management skills [Required]
• Self-motivated, proactive and results-oriented [Required]
• Intermediate computer skills and knowledge of Microsoft Office [Required]
• Ability to read, write, and speak conversational English effectively [Required]
• Ability to communicate effectively in written, verbal, and electronic formats [Required]

Education:

• Associate's [Required]
• Bachelor's [Preferred]

Field of Study:

N/A

Work Experience:

• 2+ healthcare, outpatient rehab, pre-access, patient access, hospital or business office, or physician practice office [Required]

Additional Information:

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
• Associates degree AND 2+ years of experience OR
• High School Grad or Equiv AND 4+ years of experience.

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$60,257.60 - $112,070.40

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.