Front Desk Receptionist

Hand & Stone Careers; Town of Florida (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Commission on memberships

Monthly bonuses

Complimentary massage or facial

Free uniforms

Advancement opportunities

Training & development

Competitive salary

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa — Sunrise-Sawgrass, FL is seeking a front desk sales associate to greet guests, answer calls, and drive memberships. You will explain benefits and actively ask for the sale, with a monthly goal and performance incentives in a busy spa setting.

POSITION OFFERS $17–$20 per hour total earnings with commissions, paid training, discounts, and opportunities for advancement. Evening and weekend shifts are required, with full-time and part-time options available.

Qualifications

• Customer service, front desk, retail, hospitality, fitness, or medical office experience.
• Comfortable asking for the sale — and hearing no.
• Friendly, confident, and clear on the phone.
• Reliable and punctual, week in and week out.
• Comfortable with scheduling software and POS systems.
• Spa front desk experience is a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Welcome guests, answer phones, and book massage and facial appointments.
• Explain membership benefits and confidently ask for the sale — you'll carry a monthly goal.
• Call and text guests to fill the schedule and recover cancellations fast.
• Prebook every guest for their next visit and recommend upgrades and retail.
• Check guests in and out accurately on our booking and point-of-sale system.
• Keep the front desk clean and organized, and support the therapists and estheticians through busy shifts.

Skills

Front desk experience

Customer service

Retail

Hospitality

Spa front desk

Bilingual English/Spanish

Tools

Scheduling software

POS systems

Job description

Benefits:

• Commission on membership sales
• Monthly bonuses and sales contests
• Complimentary monthly massage or facial
• Free uniforms
• Opportunity for advancement
• Training & development
• Competitive salary
• Employee discounts
• Flexible schedule

Hand & Stone Massage and Facial Spa — Sunrise-Sawgrass, FL

$17–$20 per hour total earnings | Full-Time and Part-Time | Evenings and weekends required

Read this part first: this is a sales role at a front desk. You'll greet guests and answer phones, but you'll also explain memberships and ask for the sale — every day, with a goal attached. If that sounds like your kind of work, keep reading.

Easy commute from Sunrise, Plantation, Lauderhill, Coral Springs, Tamarac, Weston, and West Fort Lauderdale.

WHAT YOU CAN EARN

• $15–$16 per hour base, guaranteed — you're paid hourly no matter what you sell
• $30 commission on every membership you sell
• Monthly performance bonuses, team contests, and incentives
• A complimentary massage or facial every single month
• Employee discounts on spa services and retail
• Paid training and ongoing coaching

Front desk people who work the phones and ask for the sale clear $17–$20 an hour once commission lands. There's no cap on it. The ceiling is yours to set.

THE SCHEDULE — READ THIS BEFORE YOU APPLY

• Evenings and weekends are required. That's when guests book, and that's where your commission is.
• Some holidays as needed
• Full-time and part-time both available
• Reliable transportation and on-time attendance, every shift

If evenings and weekends don't work for your life, this isn't the right fit — and we'd both rather know now.

WHAT YOU'LL DO

• Welcome guests, answer phones, and book massage and facial appointments
• Explain membership benefits and confidently ask for the sale — you'll carry a monthly goal
• Call and text guests to fill the schedule and recover cancellations fast
• Prebook every guest for their next visit and recommend upgrades and retail
• Check guests in and out accurately on our booking and point-of-sale system
• Keep the front desk clean and organized, and support the therapists and estheticians through busy shifts

WHAT WE'RE LOOKING FOR

• Customer service, front desk, retail, hospitality, fitness, or medical office experience
• Comfortable asking for the sale — and comfortable hearing no
• Friendly, confident, and clear on the phone
• Reliable and punctual, week in and week out
• Comfortable with computers, scheduling software, and POS systems
• Spa, gym, hotel, or medical front desk experience is a plus
• Bilingual English/Spanish is a plus

WHERE THIS GOES

Top performers move up to Lead Spa Associate, Assistant Spa Manager, and Spa Manager. We're a growing multi-location Hand & Stone group and we promote from within.

SA640