Front Desk Receptionist

Knox McLaughlin Gornall & Sennett, P.C.; Erie (Erie County); On-site; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to join their dynamic team. In this full-time role, you'll be the welcoming face of the firm, responsible for managing calls, assisting clients, and maintaining a professional atmosphere. Your organizational skills will shine as you coordinate schedules and ensure the smooth operation of the reception area. If you're motivated, professional, and thrive in a collaborative environment, this position offers a fantastic opportunity to grow your career in a supportive law firm setting. Join a team that values your contributions and fosters a culture of respect and excellence.

Benefits

401(k)

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Qualifications

• Ability to read and write at levels required through high school completion.
• At least 1 year of experience in an office environment.

Responsibilities

• Greet callers and visitors professionally and courteously.
• Utilize a multi-line switchboard to direct calls appropriately.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-Line Telephone Switchboard

Job description

Summary: Under general supervision and according to established policies and procedures, performs all functions related to receiving and directing calls, clients, vendors, and deliveries. Maintains appearance of lobby and conference rooms. Projects positive, professional image to clients, attorneys, and staff.

Minimum Qualifications:

• Ability to read and write at levels normally required through completion of high school or equivalent.
• At least 1 year of on-the-job experience in an office environment, preferably with exposure to the operation of a multi-line telephone switchboard. Secretarial training may also be acceptable.
• Demonstrated ability to treat clients and co-workers with a high level of courtesy and respect at all times.
• Ability to work irregular hours and/or more than 40 hours per week to perform the essential duties of the position.

Duties and Responsibilities:

• Greet all callers and visitors in a professional and courteous manner. Notify administrator in the event of problem situations.
• Utilize a multi-line switchboard, answer all telephone calls within a reasonable timeframe and direct calls appropriately.
• Receive and record deliveries to the firm and/or individuals in the firm and route them to the proper individual in a timely manner.
• Maintain neatness of lobby and reception areas. Monitor appearance of first floor conference rooms and arrange for clean up as needed. Notify supervisor of problem areas. Act as the coordinator of the 1st floor conference room schedule.
• Send confidential faxes and assure the return of original documents to the sender.
• Assist with time entry, corrections, and mass mail projects as needed.
• Project a genuine concern and attentiveness to all clients, callers, visitors, and staff at all times.
• Utilize computer and appropriate software to perform tasks in an efficient manner and according to Knox Best Practices.
• Participate in training programs to learn and incorporate new computer skills and operational methods to meet prevailing Knox Best Practices as required for the position.
• Perform all other tasks as may be assigned from time to time by attorneys or the Chief Executive Officer.

Required Characteristics:

• Organized: Coordinate and prioritize work to complete tasks in a timely manner and meet deadlines. Maintain neat and orderly filing systems and work areas.
• Motivated: Take initiative in obtaining information required to complete assignments. Ask questions when in doubt. Display innovation developing new methods to assignments. Select suitable alternatives when confronted by obstacles.
• Professional: Poised and effective under pressure. Accept constructive criticism in a positive manner. Display willingness to discuss problems with appropriate party. Apply common sense and integrity to daily work and exercise proper judgment in dealing with clients.
• Responsible: Keep current with supervisor by following through on assignments and discussing schedules. Display flexibility with work hours when necessary to complete assigned work. Exhibit dependability through good attendance and timeliness. Maintain confidentiality.

Working Conditions: Typical law firm office environment with generally little exposure to excessive noise, dust, temperature extremes, and the like.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

• 401(k)
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Seniority level: Not Applicable

Employment type: Full-time

Job function: Administrative

Industries: Law Practice