Front Desk Receptionist

BradyPLUS; Des Moines (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement

Flexible spending accounts

Job summary

BradyPLUS in Des Moines is looking for a Front Desk professional to be the first point of contact for visitors and employees, ensuring a welcoming environment and smooth office operations. Candidates should have strong organizational and customer service skills, with a minimum of 2 years of experience in administrative roles.

The position involves managing communications, assisting with invoicing, and supporting multiple departments. Competitive compensation and comprehensive benefits are offered to support associates' well-being.

Qualifications

• 2+ years of administrative, receptionist, or office support experience.
• Experience with phone systems and data entry.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Greet and assist all visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls promptly.
• Organize and maintain essential paperwork.
• Support internal reporting and distribution for efficient workflow.

Skills

Customer service skills

Strong organizational skills

Multitasking abilities

Communication skills

Proficiency in Microsoft Office

Education

High school diploma required; associate degree preferred

Job description

Job Description

The Front Desk serves as the first point of contact for visitors, customers, and employees, delivering professional and courteous service while supporting daily office operations. This role ensures smooth front office workflow, manages communications, and provides administrative and customer service support to multiple departments. The ideal candidate is highly organized, detail-oriented, and customer-focused with strong multitasking abilities.

Responsibilities

• Greet and assist all visitors in a professional and welcoming manner
• Answer and direct incoming phone calls promptly and professionally
• Manage voicemail messages and route inquiries to appropriate team members
• Maintain a clean, organized, and professional reception area
• Monitor, sort, and distribute incoming mail and packages daily
• Process outgoing shipments (e.g., USPS, UPS) and coordinate delivery schedules
• Scan and upload documents into internal systems (e.g., GP or similar platforms)
• Organize and maintain essential paperwork, including signed PODs and records
• Maintain office supplies, including breakroom and conference room inventory
• Ensure conference rooms and shared spaces are organized and properly stocked
• Run credit card transactions and assist with payment processing
• Support invoicing processes and ensure timely completion of daily invoicing deadlines
• Assist with order management, including collecting orders and generating fulfillment lists
• Execute daily operational checklists (e.g., opening tasks such as office setup, radios, and system readiness)
• Support internal reporting lists and distribution (e.g., DSM, Omaha, or site‑specific lists)
• Ensure end‑of‑day responsibilities are completed (e.g., securing doors, preparing for next business day)
• Provide backup support to Customer Service during staffing shortages, including order entry assistance
• Assist with phone coverage and financial processing for other business units when team members are out
• Collaborate with internal teams to ensure efficient communication and workflow
• Other duties as assigned

Qualifications

• High school diploma required; associate degree preferred
• 2+ years of administrative, receptionist, or office support experience
• Strong customer service and interpersonal skills
• Experience with phone systems, data entry, and basic office systems
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong organizational and multitasking abilities
• Ability to prioritize work in a fast‑paced environment
• High attention to detail and professionalism
• Ability to maintain confidentiality and exercise sound judgment
• Ability to sit for extended periods and perform standard office tasks

Compensation and Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well‑being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

Equal Opportunity Employer

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.