Front Desk Receptionist

HASSELL RAY YORK AND ASSOCIATES, P.C.; Crossville (TN); On-site; USD 17,000 - 20,000; Full time

Job summary

HASSELL RAY YORK AND ASSOCIATES, P.C. in Crossville, TN seeks a Front Desk Receptionist.

This full-time, on-site role welcomes clients, answers calls, manages mail, and schedules appointments while maintaining a professional, welcoming reception area. You will update client information, coordinate with accounting staff to keep operations running smoothly, and perform clerical tasks such as filing, data entry, and document handling.

Qualifications

• Strong customer service and communication skills to interact professionally.
• Proficiency in receptionist duties, including greeting visitors, managing appointments, and directing inquiries.
• Experience with multi-line phone systems.
• Filing, data entry, document management, and basic office software.
• Ability to maintain confidentiality and accuracy in an accounting office.
• Organizational and time management skills to handle multiple tasks.
• Experience in an office/administrative/front desk role preferred; accounting setting a plus.
• High school diploma or equivalent required; additional training beneficial.

Responsibilities

• Greet clients and direct inquiries with professional courtesy.
• Answer and route phone calls, manage multi-line system.
• Handle mail and maintain reception area.
• Schedule appointments and update client information.
• Coordinate with accounting staff to ensure smooth operations.
• Perform clerical duties: filing, copying, scanning, data entry.
• Manage tax documents for client pickup/drop-off and IRS correspondence.
• Proof and bind documents, collect payments and issue invoices.
• Assist with light bookkeeping or audit tasks.
• Serve as primary point of contact for visitors and callers.

Skills

Customer service

Communication

Phone etiquette

Data entry

Office software

Confidentiality

Time management

Multitasking

Education

High school diploma or equivalent

Office administration training

Tools

Word

Excel

Email

Job description

Company Description HASSELL RAY YORK AND ASSOCIATES, P.C. is an established accounting firm located at 228 Rector Avenue in Crossville, Tennessee, United States. The firm provides professional accounting and related financial services to a diverse client base in the local community and surrounding areas. Team members work in a collaborative environment that focuses on accuracy, client service, and ethical business practices. The firm values reliability, professionalism, and strong communication across all roles, including client-facing positions. Joining the team offers the opportunity to support clients and colleagues in a stable, office-based setting.

Role Description The Front Desk Receptionist is a full-time, on-site role based in Crossville, TN. This position is responsible for greeting clients, answering and directing phone calls, managing incoming and outgoing mail, and maintaining a professional and welcoming reception area. Day-to-day tasks include scheduling appointments, updating client information, handling basic inquiries, and coordinating with accounting staff to ensure smooth office operations. The role also involves performing general clerical duties such as filing, copying, scanning, and data entry, managing tax documents for client pick up/drop off, IRS correspondence, proofing and binding documents, collecting payments and invoicing, assisting with light bookkeeping/audit tasks, and other such duties. The Front Desk Receptionist is expected to provide consistent, courteous customer service and serve as a primary point of contact for visitors and callers.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally with clients and colleagues.
• Proficiency in receptionist duties, including greeting visitors, managing appointments, and directing inquiries.
• Effective phone etiquette skills, with experience handling multi-line phone systems or similar setups.
• Solid clerical skills, including filing, data entry, document management, and basic office software proficiency (e.g., Word, Excel, email).
• Ability to maintain confidentiality, attention to detail, and accuracy in an accounting office environment.
• Organizational and time management skills, with the ability to handle multiple tasks and prioritize workload.
• Previous experience in an office, administrative, or front desk role is preferred; experience in a professional services or accounting setting is a plus.
• High school diploma or equivalent required; additional training or coursework in office administration is beneficial.

Salary Range: $12.50-$14.50 per hour subject to annual merit increases