Front Desk Receptionist

Jimmy Jazz; Chapel Hill (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Central Dermatology Center is seeking a motivated front desk receptionist to join our patient services team. You will handle phone inquiries, patient check-in/check-out, and scheduling, while ensuring accuracy of demographics and insurance data.

Strong EMR experience and excellent communication are required. The role supports a busy dermatology practice, emphasizing patient satisfaction, confidentiality, and teamwork.

Qualifications

• Experience with front desk duties in a medical/clinical setting is preferred.
• Proficient communication and organizational skills required.
• Familiarity with EMR systems and maintaining confidentiality.

Responsibilities

• Answer phone calls promptly and address patient concerns clearly and correctly.
• Greet patients and verify demographic and insurance information.
• Check insurance eligibility and collect copays/coinsurance.
• Assist with patient check-in/check-out and scheduling recalls.
• Maintain front desk organization and cleanliness; work Monday–Friday.

Skills

Customer service

EMR familiarity

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Description

• Location 2238 Nelson Highway,Chapel Hill, NC, 27517,United States
• Base Pay $17.00 / Hour

Primary Duties

• Answering the Telephone:
  • Answer phone calls promptly and address patient concerns clearly, efficiently, and correctly.
  • Return phone calls left on office voicemail.
• Check – In:
  • Greet patients in a professional friendly manner.
  • Verify that all demographic and insurance information is current and accurate.
  • Scan in and update any needed ID cards and insurance cards updating the information as needed.
  • Check eligibility on all insurance plans, making sure to review discrepancies and update as needed.
  • Select current copay, deductible, and coinsurance amounts to be collected. Notify billing group of any patient payment related concerns.
  • Distribute paperwork to patients and check them over to ensure that required fields are completed properly. Update any new information and scan information into system.
  • Ensure that each patient has a sticky note template in EMA.
  • Perform all other duties, as required.
• Check – Out:
  • Check-out patients in a pleasant and professional manner.
  • Schedule return appointments accurately and within the requested time frame.
  • Collect any fees for service including balances, copays, and coinsurance. Notify billing regarding any issues with collecting payment.
  • Ensure patient satisfaction.
  • Review and close out recalls.
  • Perform all other duties, as required.
• Misc Duties:
  • Monitor schedules for accuracy and reschedule appointments for assigned provider.
  • Balance daily individual and location collection batches for services provided.
  • Clean and organize the front desk space.
  • Wipe down all surfaces daily.
  • Settling batches daily out of multiple systems.
  • Assist in general office duties, as needed.
  • Work on recalls for patients to assign them to appointments and close them out.
  • Contact patients that have not confirmed their appointment with Reminder System.
• Workdays: Monday-Friday

Education and Experience

• High school diploma or equivalent
• 1+ years of experience working in a medical office front desk role
• 1+ years of customer service experience
• Excellent organizational and time management skills

Knowledge, Skills and Abilities

• Familiar with EMR systems and/or ability to train effectively on EMR systems.
• Maintain confidentiality of all providers, staff, and patient information.
• Meticulous attention to detail.
• Excellent verbal and written communication skills.
• Ability to work as a team member.
• Ability to work under pressure and react effectively in all situations.
• Strong communication, problem-solving, and organizational skills.
• Can adapt to change in a positive manner.
• Ability to adhere to policy and procedures during all activities.

Primary Duties

• Answering the Telephone:
  • Answer phone calls promptly and address patient concerns clearly, efficiently, and correctly.
  • Return phone calls left on office voicemail.
• Check – In:
  • Greet patients in a professional friendly manner.
  • Verify that all demographic and insurance information is current and accurate.
  • Scan in and update any needed ID cards and insurance cards updating the information as needed.
  • Check eligibility on all insurance plans, making sure to review discrepancies and update as needed.
  • Select current copay, deductible, and coinsurance amounts to be collected. Notify billing group of any patient payment related concerns.
  • Distribute paperwork to patients and check them over to ensure that required fields are completed properly. Update any new information and scan information into system.
  • Ensure that each patient has a sticky note template in EMA.
  • Perform all other duties, as required.
• Check – Out:
  • Check-out patients in a pleasant and professional manner.
  • Schedule return appointments accurately and within the requested time frame.
  • Collect any fees for service including balances, copays, and coinsurance. Notify billing regarding any issues with collecting payment.
  • Ensure patient satisfaction.
  • Review and close out recalls.
  • Perform all other duties, as required.
• Misc Duties:
  • Monitor schedules for accuracy and reschedule appointments for assigned provider.
  • Balance daily individual and location collection batches for services provided.
  • Clean and organize the front desk space.
  • Wipe down all surfaces daily.
  • Settling batches daily out of multiple systems.
  • Assist in general office duties, as needed.
  • Work on recalls for patients to assign them to appointments and close them out.
  • Contact patients that have not confirmed their appointment with Reminder System.
• Workdays: Monday-Friday

Education and Experience

• High school diploma or equivalent
• 1+ years of experience working in a medical office front desk role
• 1+ years of customer service experience
• Excellent organizational and time management skills

Knowledge, Skills and Abilities

• Familiar with EMR systems and/or ability to train effectively on EMR systems.
• Maintain confidentiality of all providers, staff, and patient information.
• Meticulous attention to detail.
• Excellent verbal and written communication skills.
• Ability to work as a team member.
• Ability to work under pressure and react effectively in all situations.
• Strong communication, problem-solving, and organizational skills.
• Can adapt to change in a positive manner.
• Ability to adhere to policy and procedures during all activities.

Summary

Central Dermatology Center is looking for an enthusiastic, outgoing and professional individual to join our reception team. The ideal candidate will be able to provide superior customer service in a fast-paced environment while maintaining a pleasant, calm and caring demeanor. Minimum of two-years work experience in Medical or Equivalent professional office environment required. (Retail experience does not qualify as professional office experience). All perspective candidates must be willing and able to work in any location as needed or assigned.

Additional Information

• Background Package Name Central Dermatology NC Entry Level BGC