Front Desk Receptionist

*Floyds 99 Barbershop - Castle Rock; Castle Rock (CO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits (full-time)

Positive work culture

Nationwide locations

Job summary

Floyd's 99 Barbershop – Castle Rock is seeking a friendly, attentive Front Desk Receptionist to join our team full-time. You will greet guests, answer calls, book appointments, and help connect clients with our services while upholding a welcoming, professional atmosphere.

The role requires 2+ years of customer service in retail/hospitality, strong communication and organizational skills, and flexibility to work evenings and weekends.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment.
• Strong communication over phone and in person.
• Commitment to teamwork and helping others.
• Organizational skills and attention to detail.

Responsibilities

• Answer phone calls, respond to questions, and inform customers about services.
• Upsell products or treatments and schedule appointments.
• Provide cost estimates as requested and take staff messages.
• Assist with general cleaning and maintain a welcoming front desk area.
• Maintain confidentiality and professional conduct.

Job description

Floyd's 99 Barbershop in Castle Rock, CO needs your help! We're on a mission to deliver the best cosmetology services and treatments possible, and we need a friendly, attentive person to become our full-time Front Desk Receptionist. If you can facilitate efficient workdays, maintain organization, and provide fantastic customer service, keep reading to learn more!

THE BASICS

Pay: $16.00/hour.

Schedule: Flexibility is required, as peak hours are often during evenings, nights, and weekends.

Benefits:

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

A LITTLE ABOUT US

At Floyd's 99 Barbershop – Castle Rock, we take pride in providing quality haircuts, great service, and a welcoming atmosphere. Our team is built on a foundation of hard work, skill, and a commitment to making every client look and feel their best. With a "people first" mindset, we offer a supportive environment where creativity thrives, skills are sharpened, and careers can grow. If you're looking for a place to hone your craft, be part of a strong team, and build a lasting career, we'd love to meet you.

QUALIFICATIONS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

ARE YOU THE FRONT DESK RECEPTIONIST WE'RE LOOKING FOR?

You're at the center of our barbershop, engaging with customers and helping connect them with our exceptional services. Always polite and professional, you answer phone calls, respond to questions, and inform customers about our various offerings. You upsell products or treatments and schedule appointments, providing cost estimates as requested. You take staff messages and help with general cleaning, making a tangible impact every day!

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Can you see yourself excelling in this customer service role? If so,