Front Desk Receptionist

The Orthopedic Institute of Pennsylvania; Carlisle (Cumberland County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive Wages

Medical, Dental, Vision, Disability, &

Company-Paid Group Life Insurance, LT/

Paid Time Off (PTO)

401(k) plan

Cell-Phone Discounts (AT&T & Verizon)

Casual Day on Fridays

Company events for employees and their

Job summary

The Orthopedic Institute of PA is seeking a part-time receptionist to provide exceptional front-desk service in our Carlisle clinic. You will handle patient check-ins/outs, scheduling, and basic billing duties while upholding HIPAA standards and confidentiality.

Responsibilities include greeting patients, answering calls, verifying insurance, and supporting coverage across locations. A friendly, professional demeanor and solid computer skills are essential for daily operations.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills and excellent communication skills.
• Basic computer skills, preferably in Windows.

Responsibilities

• Greet patients warmly upon arrival.
• Check in/out patients accurately.
• Answer phones, screen calls, and take messages.
• Collect copays and document payments.
• Balance daily deposits and cash at end of shift.
• Verify insurance eligibility, benefits, coverage limits, and referrals.

Skills

Customer service

Communication

Windows OS

Education

High school diploma

Job description

Description

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

***This is a part time position working 20-24 hours per week

POSITION SUMMARY:

Responsible for providing excellent customer service and scheduling responsibilities according to our therapy scheduling protocols.

ESSENTIAL FUNCTIONS:

• Responsible for a warm, friendly greeting when patients arrive at the facility’s therapy appointment.
• Perform medical reception clerical duties, including answering phones, screening calls, taking messages, pulling patient information, and maintaining a clean, professional work environment.
• Accurately and efficiently check in/out patients.
• Collects copays according to the insurance plans and documents payments received.
• Balances daily deposits and cash out at the end of their shift.
• Adheres to organizational policies and procedures regarding HIPAA, code of conduct, and confidentiality.
• Able to help cover other locations and stay beyond scheduled times to cover time off or unexpected absences.
• Perform insurance verification to confirm patient eligibility, benefits, coverage limitations, and required referrals or authorizations.
• Other duties as assigned.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required.
• Strong customer service skills and excellent communication skills.
• Basic computer skills, preferably in Windows.

BENEFITS INCLUDE:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan
• Cell-Phone Discounts (AT&T & Verizon)
• Casual Day on Fridays!
• Company events for employees and their families
• Career advancement opportunities