Medical Receptionist

Orthopedic Physical Therapy Institute; Coeur d'Alene (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Competitive salary

Dental insurance

Job summary

Orthopedic Physical Therapy Institute in Coeur d'Alene, Idaho, is seeking a full-time receptionist to greet clients, answer phones, and schedule appointments.

You will collect co-pays, verify benefits, maintain patient records, and support doctors with timely progress notes while upholding confidentiality.

The role offers a professional office environment with benefits and the opportunity to grow in a dedicated outpatient therapy practice.

Qualifications

• High school diploma or equivalent is required.
• One year of health care experience preferred.
• Proficient in data entry, typing and basic office software.
• Familiar with HIPAA and OSHA compliance.

Responsibilities

• Greet clients and patients as they arrive.
• Answer phones and route calls.
• Schedule appointments and collect required forms.
• Verify benefits prior to initial evaluations.
• Collect co-pays and balances due.
• Enter new patients and upload information.
• Maintain front office statistics.
• Discharge patient files and update records.

Skills

Data entry

Typing

Phone etiquette

Office equipment

HIPAA compliance

OSHA compliance

Health care experience

Education

High school diploma or equivalent

Job description

Benefits:

Health insurance

Paid time off

Profit sharing

Vision insurance

401(k)

Competitive salary

Dental insurance

Orthopedic Physical Therapy Institute is looking for a full time receptionist that is friendly, reliable, attentive, maintains a positive attitude, is well-groomed, shows initiative, loyalty, maturity, respect for confidentiality and discretion.

Essential Duties and Responsibilities:

Greet all clients and patient

Answer visitor inquiries about OPTI and its programs and services

Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.

Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.

Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments

Collect all co-pays, co-insurance, deductibles and balances owed at time of service.

Make certain that all prescriptions are current and in the patient chart.

Upload all patient information into the appropriate account.

Prepare files for new physical therapy clients

Enter new patients in the computer accurately

Collect insurance information from new patients and verify benefits prior to their initial evaluation

Give new patients a reminder call the day before their appointments

Maintain dependable and consistent communication with all levels of employment

Copy reports and fax or give Patient Satisfaction Survey's to marketing director to distribute to appropriate parties.

Record all referral sources for all new patients.

Call current patients who are not scheduled and track all patients effectively

Call No Shows within 10 minutes of appointment time.

Close patient files once patient is discharged by recording all details appropriately.

Maintain and record Front Office statistics

Minimum Qualifications:

1. High school diploma or equivalent.
2. One year of health care experience preferred.
3. Efficient in the use of standard office equipment, data entry, typing, 10-key skills, and alpha/numerical filing.
4. Basic knowledge HIPAA and OSHA Compliance

Essential Functions (Physical)

Regular and predictable attendance is an essential job function.

Majority of the shift is spent sitting.

Frequent reaching, stooping and twisting when filing, accessing records and answering telephone

Ability to lift up to 25 pounds

Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.

Communicates with patients, physicians, families and co-workers in person and on the telephone.

Benefits:

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Work Environment:

Orthopedic Physical Therapy Institute operates in a professional office environment. Days and hours of work are conducted Monday thru Friday during normal business hours.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Orthopedic Physical Therapy Institute has multiple locations and travel may be required.