Front Desk Receptionist

Mainsl Services Inc; Brooklyn Park (MN); Hybrid; USD 27,000 - 32,000; Full time

Benefits offered by this job

Paid training

Education assistance

401(k) and matching

Sick time

Paid Time Off

Health Insurance (dental & vision)

Life Insurance

Health Savings Account

Growth opportunities

Job summary

Mains’l Services is seeking a Customer Service Specialist (Front Desk Associate) to be the welcoming face of our organization, serving as the first point of contact for visitors and providing excellent customer service. This role reflects the Mains’l Mission, Vision, and Values.

Location: Brooklyn Park, MN. Work hours: 8:00am–4:30pm, Monday–Friday in the office. Wage range: $19.90–$22.93 per hour. Join a Top Workplace with strong benefits and growth opportunities.

Qualifications

• Previous customer service or administrative experience preferred.
• Associate degree preferred.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Greet visitors, vendors, and employees in a friendly and professional manner.
• Provide forms and information to requests and support online training questions.
• Answer, screen, and forward calls; monitor voicemails and faxes.
• Maintain office equipment and supplies and follow opening/closing procedures.

Skills

Customer Service

Administrative Experience

Microsoft Office

Multitasking

Communication Skills

Education

Associate Degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

Customer Service Specialist (Front Desk Associate)

Mains’l Services is seeking a Customer Service Specialist (Front Desk Associate) to be the welcoming face of our organization. This role serves as the first point of contact for visitors and provides excellent customer service to all who interact with our company—ensuring that every interaction reflects the Mains’l Mission, Vision, and Values.

Why Mains’l Services?

Mains’l is a company that stands by its commitments, and this is reflected in the numerous awards we’ve earned based on feedback from our team. The Mains’l crew has voted the company a Top Workplace in Minnesota for several years and a Top USA Workplace for the past 4 years in a row. In 2024, Mains’l also received Workplace Culture Excellence Awards for Innovation, Work-Life Flexibility, and Purpose & Values.

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.

Interested in learning more? Visit https://www.mainsl.com/.

What You’ll Do (The Day-to-Day):

• Customer Service:
  • Greet visitors, vendors, and employees in a friendly and professional manner
  • Provides appropriate forms and information to those who request them
  • Support current employees with questions about online training
  • Receive and share feedback from visitors and employees
  • Answers, screen, and forwards incoming calls, providing basic information
  • Monitor voicemails and faxes, forwarding messages to the appropriate person
  • Maintain office equipment and supplies
  • Follow office procedures for opening/closing, cleaning, and visitor protocols
• Clerical Support
  • Makes copies and assembles packets as required
  • Sort, prepare, and distribute incoming and outgoing mail
  • Perform data entry tasks
  • Support meeting prep (e.g., order food, prepare rooms, make coffee)
  • Run reports as assigned
  • Maintain and update agency phone and mailing lists
  • Scan, copy, laminate, print, index, and distribute documents as needed for internal and external stakeholders

Location: Brooklyn Park, MN | Work Structure: 8:00am- 4:30pm Monday to Friday in office | Wage: $ 19.90-22.93/hour

What You Need:

• Previous Customer Service or Administrative Experience Preferred
• Associate's Degree Preferred
• Proficiency in Word, Excel, PowerPoint, Outlook
• Ability to multi-task, prioritize, and work in a fast-paced environment
• Strong verbal, written, and listening communication skills
• A positive attitude, even under pressure
• Ability to follow direction from multiple stakeholders
• Comfortable using office equipment such as postage machines, copiers, fax machines, and scanners
• Demonstrates reliability and accountability

Summary of Available Benefits:

• Paid (on-the-job) training
• Education Assistance – up to $2,000 per year
• 401(k) and matching
• Sick time
• Paid Time Off
• Health Insurance – including dental and vision
• Life Insurance
• Health Savings Account
• Opportunities for growth and advancement