Front Desk Receptionist

Summit Spine and Joint Centers; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Spine and Joint Centers is seeking a dedicated Front Desk Receptionist to join our Augusta region team. The role blends patient-centered front desk duties with light clinical support at the ASC, including greeting patients, check-in/check-out, copays, and chart preparation.

Travel to other clinic locations may be required. You will work under supervision of the Front Desk Operations Manager in a fast-paced, full-time setting, contributing to smooth patient flow and accurate administrative

Qualifications

• Experience using eClinicalWorks or other EHR system preferred.
• 1-year clinical experience preferred.
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Responsibilities

• Greeting patients and verifying insurance and copays.
• Checking in/out patients, scheduling, and referrals.
• Collecting copays and preparing charts.
• Assisting patients to their vehicle when necessary.
• Communicating messages between patients and administration.
• Reporting to the office manager.
• Other duties as assigned.

Skills

Travel to other locations

Lift 45 pounds

See/handle blood

Detail-oriented

Customer service

Education

Bachelor's Degree preferred

1-year clinical experience preferred

Tools

eClinicalWorks (EHR)

Job description

Description

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary:

Under general supervision of a licensed provider, as a Front Desk Receptionist , one must be comfortable see ing and handl ing blood and perform clinical duties on the ASC (ambulatory surgery center) side in addition to clerical duties . We are seeking motivated individuals who show excellent communication skills. Must be able to problem-solve and multitask, as we are a fast-paced practice. Gain skills and knowledge of organization policies and procedures in support of the department.

This job is a full-time , benefited position at Summit Spine & Joint Centers that reports to the Front Desk Operations Manager. This position’s primary locations will be for Region 15 clinic locations (see below) and is subject to change based on coverage/business needs and ASC operating hours .

Region 15 Operating Schedule:

• Augusta (ASC): Monday-Friday 8 am-5 pm
• Evans: Tuesday 8 am-5 pm

Responsibilities:

• Communicating directly with patients and their needs
• Greeting Patients: checking in, collecting copay, verifying insurance, preparing charts
• Checking out Patients: scheduling, referring, verifying prescriptions based on individual needs
• Assisting Patients to their vehicle when necessary
• Effectively process messages between patients and administration or other medical offices
• Report to office manager and/or practice administrator
• Other duties as assigned.

Skills And Abilities:

• Must be willing to travel to other locations
• Must be able to lift 45 pounds
• Must be responsive and comfortable with seeing and handling blood
• Detail-oriented
• Willingness to cross-train on all other clinical responsibilities

Education And Experience:

• Experience using eClinicalWorks or other EHR system preferred
• 1-year clinical experience preferred
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.