Lead Front Desk Receptionist

Summit Spine and Joint Centers; Decatur (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Spine and Joint Centers in Decatur, GA is seeking a Lead Front Desk Receptionist to supervise day-to-day front office operations across Region 2 sites and support staff in delivering patient-centered service.

You will manage receptionist workloads, train new hires, coordinate with Providers and Medical Assistants, and ensure accurate patient payments and insurance handling, all while maintaining a professional patient experience.

Qualifications

• Experience using eClinicalWorks or other EHR systems is preferred.
• Minimum 1 year of clinical experience is preferred.
• Bachelor's degree or equivalent education and experience preferred.

Responsibilities

• Oversee day-to-day front desk operations at multiple locations.
• Train receptionists and delegate workload to ensure smooth patient flow.
• Coordinate with providers and clinic staff to maintain office efficiency.
• Ensure accurate handling of patient payments and insurance processing.
• Cover front desk duties during peak times or staff absence.

Skills

Travel willingness

Detail-oriented

Cross-training mindset

Education

Experience with EHR systems (eClinicalWorks) preferred

1-year clinical experience preferred

Bachelor's degree or equivalent education/experience preferred

Job description

Location 484 Irvin Court,Suite 110,Decatur, GA, 30030,United States

Company Overview

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include IPS in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. We are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary

Under general supervision of a licensed provider, the Lead Front Desk Receptionist will oversee the day-to-day operations and training of the front receptionist. Delegate workload to Receptionists scheduled in specific locations, manage shift breaks, and ensure all daily front office tasks are completed. Communicate with the Providers, Lead Medical Assistant, Lab Collectors and Medical Assistants for efficiency and flow of the office.

This job is a full-time , benefited position at Summit Spine & Joint Centers that reports to the Assistant Operations Manager. This position’s primary locations will be for Region 2 clinic locations (see below) and are subject to change based on coverage/business needs and ASC operating hours.

Region 2 Operating Schedule

Responsibilities

• Ensure staff is maintaining proper customer service such as greeting patients and tone of voice Ensure Patient Payment Log is correct with staff
• Obtain Liens for the day
• Obtain BCBS Checks if any
• Resolve any insurance issues using the chat
• Reach out to management with any insurance copay payment plans
• Double check money matches at the end of the day / petty cash
• Train new hires in each of the different stations
• Assigning scan piles to different stations at the front desk
• Cover any station when a staff member is late/cannot come in
• Ensure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the day
• Confirm staff is using the correct MESVT when taking credit card payments
• Communicate and mediate with patients on questions Receptionist may not be able to assist with.
• Assist with upset patients/patient concerns – Contact Manager for help with this
• Report any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone use
• Monitor overall flow of the office and help where necessary
• Complete any additional task requested by management

Skills And Abilities

• Must be willing to travel to other locations
• Detail-oriented
• Willingness to cross-train on all other clinical responsibilities

Education And Experience

• Experience using eClinicalWorks or other EHR system preferred
• 1-year clinical experience preferred
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Company Overview

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include IPS in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. We are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Job Description Summary

Under general supervision of a licensed provider, the Lead Front Desk Receptionist will oversee the day-to-day operations and training of the front receptionist. Delegate workload to Receptionists scheduled in specific locations, manage shift breaks, and ensure all daily front office tasks are completed. Communicate with the Providers, Lead Medical Assistant, Lab Collectors and Medical Assistants for efficiency and flow of the office.

This job is a full-time , benefited position at Summit Spine & Joint Centers that reports to the Assistant Operations Manager. This position’s primary locations will be for Region 2 clinic locations (see below) and are subject to change based on coverage/business needs and ASC operating hours.

Region 2 Operating Schedule

Decatur (ASC): Mon day - Fri day 8am-5pm

Hillandale: Wednesday 8am-5pm

Responsibilities

• Ensure staff is maintaining proper customer service such as greeting patients and tone of voice Ensure Patient Payment Log is correct with staff
• Obtain Liens for the day
• Obtain BCBS Checks if any
• Resolve any insurance issues using the chat
• Reach out to management with any insurance copay payment plans
• Double check money matches at the end of the day / petty cash
• Train new hires in each of the different stations
• Assigning scan piles to different stations at the front desk
• Cover any station when a staff member is late/cannot come in
• Ensure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the day
• Confirm staff is using the correct MESVT when taking credit card payments
• Communicate and mediate with patients on questions Receptionist may not be able to assist with.
• Assist with upset patients/patient concerns – Contact Manager for help with this
• Report any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone use
• Monitor overall flow of the office and help where necessary
• Complete any additional task requested by management

Skills And Abilities

• Must be willing to travel to other locations
• Detail-oriented
• Willingness to cross-train on all other clinical responsibilities

Education And Experience

• Experience using eClinicalWorks or other EHR system preferred
• 1-year clinical experience preferred
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including during busy, demanding, or stressful circumstances.The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment, maintain appropriate workplace boundaries, receive and respond to routine feedback and direction, protect confidential patient and business information, and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.