Front Desk Agent

Dogtopia of Green Hills; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Dog-friendly workplace

Training programs

Growth opportunities

Team culture

Job summary

Dogtopia of Green Hills is seeking a Front Desk Sales & Client Experience Coordinator who can own the customer experience from first hello to closing the sale. You will manage tours, meet-and-greets, and follow-ups to drive daycare growth and create lasting relationships with pet parents.

You’ll be the face and voice of the brand, handling inquiries with energy and professionalism while balancing front-of-house operations and retail responsibilities.

Qualifications

• Strong communication skills — written and verbal.
• Attention to detail and organization.
• Natural knack for sales and customer service.

Responsibilities

• Own the sales process from first contact to tour to conversion.
• Schedule and host meet & greets with prospective clients.
• Follow up with every lead, every day via text, call, or email.
• Build trust with pet parents and help them feel confident choosing Dogtopia.
• Achieve monthly sales and conversion goals with team support.

Skills

Sales & Customer Service

Communication

Organization & Attention to detail

Tech savviness

Team player

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services, is looking for a Front Desk Sales & Client Experience Coordinator— someone who is more than just a friendly face. This role is all about owning the customer experience, closing the sale, and nurturing relationships with pet parentsfrom the very first hello.

You’ll be the go-to personfor first impressions, tours, meet-and-greets, and follow-ups. You won’t just answer phones — you’ll be responsible for driving the growth of our daycare by ensuring every lead is followed up with every day.

Yes, you can bring your dog to work (after training)! But we’re also looking for someone serious about sales, service, and relationship-building.

What You’ll Be Responsible For:

Lead Generation & Sales

• Own the sales processfrom first contact to tour to conversion.
• Schedule and host meet & greetswith prospective clients.
• Follow up with every lead, every day— text, call, email — until you get a yes or a no.
• Build trust with pet parents and help them feel confident choosing Dogtopia.
• Achieve monthly sales and conversion goals with support from your team leader.

Client Experience & Communication

• Be the face and voiceof Dogtopia — in person, on the phone, via email and text.
• Greet every pet parent with energy, positivity, and professionalism.
• Respond quickly and helpfully to all inquiries.
• Build and maintain long-term relationships with our dog-loving community.

Organization & Cleanliness

• Keep the front-of-house space clean, organized, and running smoothly.
• Manage retail, first aid, and cleaning supply inventory.
• Support a safe and joyful environment by monitoring dog behavior and escalating issues as needed.

What We Offer:

• Bring your dog to work — seriously!
• Training in dog behavior, handling, and customer service.
• Opportunities for growth and advancement.
• A positive team culture that feels like family.
• Flexible scheduling and competitive wages.
• Ongoing education and certification opportunities.

Now that we have the fun out of the way let’s get into what you can offer us.

What You Bring:

• A passion for dogs andpeople.
• A natural knack for sales and customer service.
• Strong communication skills — written and verbal.
• Attention to detail, follow-through, and organization.
• A proactive attitude and a team-first mindset.
• Comfort with technology and basic data entry.

Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

Job Types: Full-time, Part-time

Ability to commute/relocate.

Work Location: In person

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed