Front Desk Receptionist

Mennonite Village; Albany (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mennonite Village in Oregon seeks a Front Desk Receptionist to be the welcoming face for residents, visitors, families, and prospective residents. You will deliver outstanding customer service, answer inquiries, direct guests, and support daily administrative tasks.

This role emphasizes confidentiality, professionalism, and teamwork as you assist the Sales & Marketing team and maintain a tidy, secure lobby.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist, customer service, or administrative roles preferred.
• Strong verbal communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and handle a high volume of inquiries calmly.

Responsibilities

• Answer and direct incoming phone calls courteously and promptly.
• Welcome residents, visitors, vendors, and prospective residents.
• Provide information and direct inquiries to the appropriate department.
• Route inquiries to Sales & Marketing for housing questions.
• Maintain a clean, organized front desk and lobby.
• Assist with filing, data entry, copying, scanning, and mail distribution.
• Monitor visitor sign-in procedures and building access.
• Support Sales & Marketing and other admin teams as needed.
• Maintain confidentiality of resident and organizational information.
• Perform additional receptionist and office support duties.

Skills

Strong verbal communication

Professional appearance

Multitasking

Organizational skills

Attention to detail

Email proficiency

Education

High school diploma or equivalent

Tools

Office software

Job description

Description

Be the welcoming face of Mennonite Village! We are seeking a friendly, professional, and organized Front Desk Receptionist to serve as the first point of contact for residents, visitors, families, and prospective residents.

In this role, you'll help create a positive first impression by providing exceptional customer service, answering inquiries, directing visitors, and supporting daily administrative operations. If you enjoy working with people, thrive in a fast-paced environment, and take pride in providing outstanding service, we'd love to have you join our team.

Why Mennonite Village?

At Mennonite Village, our goal is to help residents live their best lives. You'll join a collaborative, values-based organization dedicated to serving older adults with dignity and respect. As a Receptionist, you'll play an important role in creating a welcoming experience for residents, visitors, and prospective residents while supporting the day-to-day operations of our community.

Mennonite Village has proudly served the Willamette Valley for nearly 80 years, and we strive to live our values of respect, integrity, stewardship, and excellence every day. We believe our employees are the heart of our community and are committed to providing a supportive and rewarding work environment.

Benefits may include:

What You'll Do

• Answer and direct incoming phone calls in a courteous, professional, and timely manner.


• Welcome residents, visitors, vendors, and prospective residents to the community.


• Provide information, answer general questions, and direct inquiries to the appropriate department.


• Route prospective residents and housing inquiries to the Sales & Marketing team.


• Maintain a clean, organized, and professional front desk and lobby area.


• Assist with administrative tasks including filing, data entry, copying, scanning, and mail distribution.


• Monitor visitor sign-in procedures and assist with building access protocols.


• Support the Sales & Marketing department and other administrative teams as needed.


• Maintain confidentiality while handling sensitive resident and organizational information.


• Perform additional receptionist and office support duties.

Qualities That Set You Apart

• Warm, welcoming, and customer-service oriented.


• Excellent verbal and written communication skills.


• Strong organizational skills and attention to detail.


• Ability to multitask and prioritize responsibilities effectively.


• Professional appearance and demeanor.


• Dependable, flexible, and team oriented.


• Comfortable interacting with older adults, family members, and community visitors.


• Ability to remain calm and composed in a busy environment.

Equal Employment Opportunity Statement

Mennonite Village values diversity and inclusion and is committed to equal employment opportunity for all. Employment decisions are based on qualifications, merit, and organizational need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable law. We welcome individuals who share our mission of serving older adults with dignity, respect, and compassion.

We are committed to providing a workplace free from discrimination and harassment and to offering reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws for qualified individuals with disabilities.

Requirements

Qualifications

• High school diploma or equivalent required


• Previous receptionist, customer service, or administrative experience preferred


• Strong verbal communication and interpersonal skills


• Professional appearance and demeanor


• Ability to multitask and handle a high volume of inquiries calmly and efficiently


• Basic computer skills, including familiarity with email and office software


• Strong organizational skills and attention to detail

Physical Requirements

• Ability to sit for extended periods while performing front desk duties


• Occasional standing, walking, and moving about the facility


• Frequent use of hands and fingers to operate a telephone, computer, and other office equipment


• Ability to communicate clearly in person and by phone


• Ability to lift and carry light items (up to 10-20 pounds), such as packages, files, or office supplies


• Visual ability to read computer screens, documents, and office equipment displays


• Manual dexterity sufficient to perform routine office tasks such as filing, writing, and data entry


• Ability to occasionally reach, bend, or stoop as needed to access files or supplies

Availability Requirements

Must be Available on:

• Monday - Thursday; 9am - 2pm


• Friday; 10am - 2pm