Lead Receptionist - Assisted Living

The Village of St Edward; Fairlawn (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Vision/Dental Coverage

Pet Insurance

Paid Time Off

Tuition and Certification Reimbursment

Employee Assistance Program (EAP)

403b with employer match

Life Insurance

Short-Term Disability

Free CEU opportunities

Developmental Training Opportunities

Community Involvement Events

Wellness Programs with Rewards

Ride Share Program

Discounts on cell phones

Job summary

The Village of St. Edward, a not-for-profit Assisted Living Facility in Fairlawn, OH, seeks a Lead Receptionist/Secretary to warmly greet residents, families and visitors in person and by phone, answer inquiries, and direct guests while maintaining directories and security per policy.

You will need strong verbal and written communication, multitask effectively, and use Word, Excel, and basic publishing tools; a commitment to community, compassion, and person-centered care is essential.

Qualifications

• High school diploma or equivalent preferred.
• Any satisfactory combination of education, training and experience.
• At least 2 years of experience as a receptionist or administrative assistant in a busy atmosphere.
• Must communicate well with residents, families and the public on a personal basis.
• Must have knowledge of Word, Excel, newsletter/publishing software, and a working knowledge of email.

Responsibilities

• Answers phone lines and transmits calls/messages promptly.
• Performs typing, filing, copying, mailing and maintains office supplies.
• Receives and directs residents, visitors, and guests.
• Ensures visitor logs and policies are followed.
• Maintains organization and coordinates schedules per location protocol.

Skills

Verbal communication

Written communication

Office software

Clerical skills

Organization

Multitasking

Education

High school diploma or equivalent

Experience in receptionist/administrative role

Tools

Word

Excel

Email

Newsletter publishing software

Job description

7am-3:30pm

• A kind and welcoming work environment
• Exceptional Team Environment
• Low resident/patient to staff ratio
• Medical/Vision/Dental Coverage (with great orthodontic benefits) (FT)
• Pet Insurance
• Competitive wages with regular analysis
• Generous Paid Time Off (PT & FT)
• Tuition and Certification Reimbursement
• Employee Assistance Program (EAP)
• 403b (with employer match) (PT & FT)
• Voluntary Life Insurance (for you and your family)
• Short-Term Disability (FT)
• Free CEU opportunities
• Community Involvement Events
• Employee Recognition Programs
• Wellness Programs with Rewards!
• Monthly Staff Recognition Events
• Emergency Support Fund
• Ride Share Program
• Discounts on cell phones, etc.
• And more!

Lead Receptionist- Fairlawn, OH

Assisted Living Facility

7am-3:30pm

The Village of St. Edward offers great Employee Incentives, Discounts and Benefits:

• A kind and welcoming work environment
• Exceptional Team Environment
• Low resident/patient to staff ratio
• Medical/Vision/Dental Coverage (with great orthodontic benefits) (FT)
• Pet Insurance
• Competitive wages with regular analysis
• Generous Paid Time Off (PT & FT)
• Tuition and Certification Reimbursement
• Employee Assistance Program (EAP)
• 403b (with employer match) (PT & FT)
• Company paid Life Insurance
• Voluntary Life Insurance (for you and your family)
• Short-Term Disability (FT)
• Free CEU opportunities
• Developmental Training Opportunities
• Community Involvement Events
• Employee Recognition Programs
• Wellness Programs with Rewards!
• Monthly Staff Recognition Events
• Employee Referral Bonuses
• Emergency Support Fund
• Ride Share Program
• Discounts on cell phones, etc.
• And more!

The Village of St. Edward is a not-for-profit organization that supports each person as a valued member of this community. We foster a compassionate environment by promoting excellence in service and a community of belonging with Christ-centered care.

Summary Of Position

In accordance with the mission and values of The Village of St. Edward, the Lead Receptionist/Secretary is responsible for the overall welcoming and greeting of residents, families, and visitors in person as well as on phone. In addition, they will be responsible for answering or referring inquiries; directing visitors by maintaining employee and department directories and maintain security by following The Village policies and procedures.

QUALIFICATIONS:

• High school graduate or equivalent preferred
• Any satisfactory combination of education, training and experience.
• At least 2 years of experience as a receptionist or administrative assistant in a busy atmosphere
• Must be able to bend, stoop and reach at different angles
• Possess the necessary dexterity to operate communication and other office equipment.
• Walks, sits or stands intermittently throughout the day.
• Well-lighted, well-ventilated rooms and halls.
• Must communicate well with residents, families and the public on a personal basis.
• Required to make independent decisions.
• Required to handle emergency situations of all types.
• Must be able to multi-task.
• Must possess and demonstrate excellent verbal and written communication skills.
• Must have knowledge of Word, Excel, newsletter/publishing software, and a working knowledge of email.
• Knowledge of all types of office equipment, e.g. copy machine, fax machine, paging system, postage machine, etc.
• Strong clerical skills. Excellent filing and excellent organizational skills.

Essential Duties and Responsibilities (not an all-inclusive list):

• Answers phone lines, to include prompt and accurate transmission of calls and messages.
• Performs office duties including typing, word processing, copying, filing, distributing incoming mail, preparing outgoing mail and maintaining the necessary office supplies and storage areas.
• Receives, screens and gives directions to residents, visitors, guests, family members, sales representatives, etc.
• Reports suspicious persons to administration or supervisor and handles emergencies according to The Village of St. Edward policy and procedure.
• Ensures compliance of visitor logbook/sign-in procedures and policies.
• Utilizes office equipment appropriately; to include postage machine, copier, fax, paging system, etc.
• Maintains copy machine in receptionist area with toner & paper, etc.; calls for service when needed.
• Maintains postage machine and refill when postage is needed. Calls for service when needed.
• Maintains current list of residents by name and room number and may maintain employee rosters
• Maintains or assists with the resident transportation schedule/log per location protocols
• May assist with scheduling of reservations for families/residents
• Maintains or assists with the Activity logbook for residents to sign up per location protocols
• Is alert for wandering residents
• Places resident names on newspapers for disbursement.
• May assist with meal orders for dining services and reports meal concerns to nursing and dining services.
• May assist with business office duties which may include collection of resident payments and ensuring processed invoices and resident payments are sent to the fiscal department appropriately and in a timely manner
• Refer all inquiries concerning the facility to the appropriate Director.
• May print newsletters and calendars and help assemble newsletters
• May assist in training of new receptionists
• May assist with the Sara system, by assigning pendants and other administrative tasks per location protocol.
• Completes coordination of schedules and coverage for front desk per location protocol.
• May assist in scheduling of service plan meetings for residents/families per location protocols
• May provide coverage at both receptionist desks if needed (Fairlawn location only).
• Performs any other duties that may be regularly or specifically assigned by supervisors.
• Supports and contributes to excellent customer service to all (staff, residents, families, vendors, etc.)
• Supports the philosophy of person-centered care (PCC) by actively participating in the person-centered care process. Fosters development and enhancement of person-centered care practices.