Front Desk Reception

Illinois State University; Normal (IL); On-site; USD 17,000 - 24,000; Part time

Job summary

Illinois State University is seeking a Front Desk student staff member who represents the university with professional verbal and written communication while assisting diverse campus audiences. Duties include greeting guests, answering calls, supporting mail, inventory, and basic office tasks, plus assisting with special projects.

Work hours are 6–10 per week, with a Spring 2027 start date and a strong emphasis on reliability and customer service.

Qualifications

• Proficient with Microsoft Word, Excel, and Teams.
• Attention to detail.
• Proven customer service experience.
• Ability to perform tasks promptly and professionally.

Responsibilities

• Greet guests in a professional, customer-service oriented manner.
• Answer the telephone professionally and direct calls to proper campus resources.
• Maintain office operations: distribute mail, inventory supplies, basic typing and spreadsheet tasks.

Skills

Microsoft Word

Microsoft Excel

Microsoft Teams

Attention to detail

Customer service experience

Job description

Job Summary

The Front Desk student staff are expected to be a positive representative of Illinois State University using professional verbal and written communication skills while communicating with multiple audiences.

Responsibilities include:

• greeting guests in a customer-service oriented and professional manner to assist with requests
• answer the telephone in a professional manner, transferring phone calls to staff offices, answering questions and directing calls to proper campus resources.
• Perform duties required to maintain office operations, such as distributing mail, daily supply inventory, make small campus deliveries, helping organize office mailings, typing or working with spreadsheets and mail merges, scanning, copying, refilling resource supplies, keeping the front desk clean and uncluttered, and performing opening and/or closing tasks as identified
• Assist with other projects as needed

The student employee of this Front Desk Reception part-time position is expected to be on time and cover their shift each semester.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

Pay Rate

$15.00/hour

Preferred Qualifications

• Proficient with Microsoft software (i.e., Word, Excel, Teams)
• Attention to detail
• Perform tasks promptly and professionally
• Previous customer service experience

Work Hours

6-10 hours per week. Office hours are Monday-Friday, 8:00am to 4:30pm.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

• Remain at a workstation for extended periods
• Effectively communicate on a daily basis.

Proposed Starting Date

Spring 2027

Required Applicant Documents

Resume & Work Availability

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone].

If you are having difficulty accessing the system, please call Human Resources at [phone].