Assistant Retail Administrator I (Starbucks)

Illinois State University; Normal (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement options

Tuition waiver

Paid holidays

Paid benefit time

Job summary

Illinois State University in Normal, IL is seeking an Assistant Retail Administrator I (Starbucks) to oversee food production and service across dining locations, manage orders, inventory, and staff scheduling while ensuring excellent customer service.

The role requires a high school diploma, 2 years related experience, and readiness for a pre-employment physical; Illinois Food Service Sanitation Certification or ability to obtain within 6 months. Work hours vary including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Two years of related experience (food service supervisory preferred).
• Post-offer pre-employment physical required.
• Illinois Food Service Sanitation Certification or ability to obtain within 6 months.

Responsibilities

• Plan, organize, and manage food production and service in assigned location(s).
• Place orders and maintain inventory of food stocks, small wares, and uniforms.
• Train, schedule, mentor, and evaluate student employees; maintain customer service quality.
• Maintain equipment, complete work orders, and suggest facility improvements.

Skills

Customer service

Supervision

Inventory management

Training

Communication

Education

High school diploma or equivalent

Tools

Menu management systems

Job description

Title: Assistant Retail Administrator I (Starbucks)
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

Job Summary

The Department of Event Management, Dining, and Hospitality is one of 15 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.
This position is an integral part of our food service operations. The position is responsible for planning, organizing, and managing food production and service in assigned location(s). Possible locations include Watterson Dining Commons, Marketplace at Linkins, Starbucks, McAlister’s, The Landing, Qdoba, Timbers Grille, and Catering. Additional duties include placing orders; accurate inventory of necessary food stocks, small wares, and uniforms; training, scheduling, mentoring, and evaluating student employees; maintaining good customer service; and maintaining equipment, completing work orders, and recommending facility improvements.
Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Additional Information

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$22.61 per hour

Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling two (2) years (24 months) from the categories below:
   1. A. Coursework in business, dietetics, culinary arts, food science, nutrition, hospitality, hotel, catering, restaurant, or institutional management, or a closely related field as measured by the following conversion table or its proportional equivalent:
   2. 30 semester hours equals one (1) year (12 months)
   3. Associate’s Degree (60 semester hours) equals eighteen months (18 months)
   4. 90 semester hours equals two (2) years (24 months)
   5. Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
   6. B. Food service supervisory work experience.
3. A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.

Preferred Qualifications

1. Full knowledge of current food management techniques, which include purchasing, food production and control, service, personnel management, marketing, financial management, facilities management, and health and safety regulations.
2. Supervisory and leadership skills; ability to train, instruct, and discipline employees; ability to organize, prioritize, and assign duties; ability to meet deadlines.
3. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety; ability to regulate sanitation guidelines to preserve department standards.
4. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; the ability to produce results working as part of a team or committee.
5. Computer skills, including menu management systems; accurate record keeping skills.
6. Ability to analyze a Profit and Loss statement and recognize problem areas and recommend corrective controls.
7. Full knowledge and acceptance of principles of diversity.
8. Excellent analytical and oral/written communication skills, including the ability to write clear and effective correspondence, reports, evaluations, training manuals and other materials.
9. Possess Illinois Food Service Sanitation Certification or must obtain within 6 months of employment.

Work Hours

Hours will vary, Monday through Sunday. Shifts will include nights and weekends.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
This position requires standing, walking, use of fingers and hands, reaching, lifting (up to 35 pounds), kneeling, stooping, crouching, talking, speaking, seeing, tasting, and smelling. Ability to stand for an extended period of time without a significant rest period. Must be able to deal with extreme cold (-10F) and extreme heat (90+F).

Proposed Starting Date

2026

Required Applicant Documents

Reference List

Optional Applicant Documents

• Certification of Retirement Annuity
• Transcripts - see Special Instructions to Applicants section for additional options
• Food Service Certificate(s)

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.
The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.
A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.
In order to receive the maximum eligible points for the civil service exam, you may upload transcripts or any food service certificates under the optional documents, if applicable. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, may be faxed, mailed, or delivered to Human Resources, in order to receive the maximum eligible points:
Fax: [phone], Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300
Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver's license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.
Applicants for this position must be currently legally authorized to work for Illinois State University in the United States. Illinois State University will not sponsor or take over the sponsorship of an employment visa for this opportunity. Illinois State University is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Illinois State University.

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
[e-mail]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].