Receptionist

The Juris Agency; City of Syracuse (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

The Juris Agency in Syracuse, NY is seeking a receptionist to handle front-desk duties, answer multiple phone lines, greet visitors, and draft letters or reports as directed. The role emphasizes strong customer service, communication, and professional phone etiquette.

Responsibilities include processing policy changes, handling inquiries, and supporting sales through referrals while maintaining accurate client records and delivering exceptional service to clients daily.

Qualifications

• Proven ability to provide customer service with professionalism and courtesy.
• Strong verbal and written communication skills are essential.
• Comfortable handling multiple phone lines and inquiries simultaneously.
• Detail-oriented with accurate data entry and record keeping.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer multiple phone lines and route calls appropriately.
• Greet office visitors in a friendly and helpful manner.
• Draft letters and reports as directed by the agency owner or associates.
• Process customer policy change requests and inquiries.
• Solicit new business via telephone, networking, and other leads.
• Take premium payments and explain referral programs.
• Verify customer contact details and update records.
• Provide exceptional customer service and support to clients.

Skills

Customer service

Excellent communication

Phone etiquette

Multi-tasking

Attention to detail

Bilingual English/Spanish

Tools

VOIP phones

Automatic dialing systems

Job description

Job Description

The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Solicits for new business via telephone, networking, and other lead sources.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Provideexceptional customer service.
• Call prospective customers by operating VOIP telephones, automatic dialing systems, and other internet technologies.
• Cold call, direct email and perform other lead generation activities.
• Schedule appointments for sales staff to meet prospective customers.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Must be highly self-motivated.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong work ethic and leadership skills.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.
• Bilingual, fluent in both English and Spanish is beneficial.