Front Desk Receptionist

Peoria Production Solutions Inc.; Peoria (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

403B - retirement plan

Long Term Disability

Hospital Indemnity

Legal

Accident Insurance

Critical Illness

Employer paid Life Insurance

Employer paid Short Term Disability

Bonus Opportunities

Job summary

Peoria Production Solutions Inc. is seeking a courteous Front Desk Receptionist to be the first point of contact for customers and ensure a positive experience.

You will manage inquiries, assist with bookings, and support day-to-day operations across multiple PPS systems, contributing to efficient service delivery. Ideal candidates bring strong communication, organizational skills, and a team-oriented mindset.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or a front desk role is required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Experience with Excel and MS Office.

Responsibilities

• Greet customers and visitors in a professional and friendly manner.
• Answer inquiries via phone, email, or in person with accurate information.
• Maintain a clean, organized front desk area.
• Assist customers with issues promptly to ensure satisfaction.
• Collaborate with other departments to ensure smooth service delivery.
• Handle administrative tasks such as filing and data entry.
• Monitor and respond to customer feedback and resolve issues.
• Support with special projects or promotions as needed.
• Process orders and coordinate with shipping.
• Monitor inventory levels for clients and notify when reorders are needed.
• Collaborate with departments to resolve order issues and inform clients.
• Assist with PPS system entries for orders, returns, production, and scrap data.
• Hand-write letters to clients.

Skills

Customer service

Communication

Organization

Multitasking

Calm under pressure

Team player

Flexible hours

Education

High school diploma

Business or hospitality qualification

Tools

Excel

MS Office

Job description

Company Mission: To be the premier employer for individuals with disabilities.

Title: Front Desk Receptionist

We are looking for a friendly and highly organized Front Desk Receptionist professional to join our team. In this role, you will be the first point of contact for our customers, ensuring a positive experience from the moment they arrive. You will manage inquiries, provide information, assist with bookings or transactions, and support day-to-day operations. Your excellent communication and multitasking skills will be essential to the smooth functioning of the front desk area.

Essential Duties And Responsibilities

• Greet customers and visitors in a professional and friendly manner upon arrival.
• Answer customer inquiries via phone, email, or in person, providing accurate information about services, products, and processes.
• Maintain a clean, organized, and welcoming front desk area.
• Assist customers with any issues, concerns, or requests in a timely manner, ensuring high levels of customer satisfaction.
• Collaborate with other departments to ensure smooth service delivery.
• Handle administrative tasks such as filing, data entry, and maintaining records.
• Monitor and respond to customer feedback, helping to resolve any issues.
• Assist with special projects or promotions as needed.
• Process customer orders and communicate with shipping in a timely manner.
• Monitor inventory levels for clients and notify them when certain products are low, for reordering purposes.
• Collaborate with other departments to resolve any issues or delays for orders and notify clients if any potential issues arise.
• Assist with uploading fulfillment orders into PPS systems.
• Assist with return processing of orders in PPS systems.
• Assist with entering production information into PPS systems and communicating with clients.
• Assist with entering scrap information into PPS systems and communicating with clients.
• Assist with hand-writing letters to clients.
• Other duties as assigned.

Work Conditions

• Must be willing to work 40 hours per week.
• All work done primarily in an office environment.

Knowledge, Skills, And Abilities

• Previous experience in customer service or a front desk role required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Experience with basic office software and systems (Excel, MS Office).
• Positive attitude and a team player.
• Ability to work flexible hours, including evenings or weekends if required.

Education/Experience

• High school diploma or equivalent.
• Additional qualifications in business or hospitality are a plus.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• 403B - retirement plan
• Long Term Disability
• Hospital Indemnity
• Legal
• Accident Insurance
• Critical Illness
• Employer paid Life Insurance
• Employer paid Short Term Disability
• Bonus Opportunities