Front Desk Pro – Overnight & Weekend Shifts at 2 Hotels

Best Western - Bishop; Bishop (CA); Sur place; USD 25 000 - 26 000; Plein temps

Résumé du poste

Best Western Bishop Lodge is seeking a Front Desk Agent in Bishop, CA to provide friendly guest service, handle check-in/out, and assist with breakfast and lobby duties. This full-time role requires flexibility to work shifts across two local hotel locations and weekend/holiday coverage.

Ideal candidates have a high school diploma, strong computer skills, and a professional, customer-focused mindset. Join a team that values reliability and a positive guest experience.

Qualifications

• High school diploma or equivalent.
• Strong computer, typing, and technology skills.
• Ability to stand for extended periods and lift or carry up to 50 pounds.
• Willingness to work weekends, holidays, and all shifts, including overnight.
• Flexibility to work at two different hotel locations on different days as scheduled.
• Willingness to cover shifts when other employees call out, including short-notice coverage when needed.
• Overnight shifts require breakfast preparation and setup.
• Dependable, punctual, professional, and willing to learn.

Responsabilités

• Provide friendly, courteous, and professional guest service at all times.
• Perform guest check-in and check-out accurately and efficiently.
• Handle guest requests and complaints professionally and resolve issues appropriately.
• Promote teamwork, guest satisfaction, and smooth hotel operations.
• Register guests, issue room keys, answer phones, and provide hotel and local area information.
• Process reservations, cancellations, modifications, and cash and credit card transactions accurately.
• Maintain proficiency in the PMS, front office equipment, and required brand training.
• Perform administrative duties, including data entry, reporting, and communication logs.
• Maintain clean, organized, and welcoming lobby and breakfast areas.
• Assist with breakfast preparation, meeting room setup, guest requests, and other duties as assigned.
• Follow hotel policies and procedures to protect guest privacy, safety, and security.
• Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures.
• Work cooperatively with management, coworkers, and other departments at both hotel locations.
• Excellent communication and customer service skills.
• Humble, respectful, friendly, and genuinely guest-service-oriented.
• Dependable, flexible, and willing to help wherever needed.
• Positive attitude, professional appearance, and strong teamwork skills.
• Receptive to feedback and committed to continuous improvement.

Connaissances

Guest service

Communication

Formation

High school diploma or equivalent

Description du poste

Best Western Bishop Lodge is seeking a Front Desk Agent in Bishop, CA to provide friendly guest service, handle check-in/out, and assist with breakfast and lobby duties. This full-time role requires flexibility to work shifts across two local hotel locations and weekend/holiday coverage.

Ideal candidates have a high school diploma, strong computer skills, and a professional, customer-focused mindset. Join a team that values reliability and a positive guest experience.