Front Desk Agent Best Western Vista Inn

Fremont Economic Development Corp.; Colorado; Presencial; USD 33.000 - 45.000; Jornada completa

Descripción de la vacante

Fremont Economic Development Corp. seeks a friendly front desk agent to warmly welcome guests and manage check-in/check-out procedures. You will assign rooms, coordinate with housekeeping, and ensure guest requests are met to deliver a smooth stay.

The role requires professional communication with guests and staff, knowledge of local area and events, and adherence to safety and cash handling policies. Weekend and holiday availability is expected.

Formación

• High school diploma or equivalent required or preferred.
• Hotel experience: 1 year preferred.
• Ability to communicate with guests, staff, and management professionally.
• Knowledge of local areas and events.
• Ability to learn safety, cash handling policies, and front office procedures.

Responsabilidades

• Register guests and assign rooms.
• Maintain inventory of vacancies and reservations; handle check-ins/check-outs.
• Coordinate room status with housekeeping (check-outs, late check-outs, special requests).
• Promote hotel services and resolve guest complaints professionally.
• Handle monetary transactions and maintain professional appearance.

Conocimientos

Communication

Public interaction

Cash handling

Front desk equipment

Educación

High school diploma or equivalent

Descripción del empleo

Job Summary:

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Ability to work a flexible schedule, including weekends and holidays.'

Work Remotely

• No

Expected hours:

24.0 - 40.0 per week

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Disclaimer:

The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands.